Expo focuses on customers

During the KioskCom Self-Service Expo and the Digital Signage Show, conversations and educational sessions alike stressed the need to enhance customer experience and to find other ways to help retailers rebound, states Retail Solutions Online.

Those issues were also at the heart of product demonstrations throughout the exhibition hall, as roughly 160 exhibitors showed how their products and services could meet the demands of an increasingly diverse retail audience and deliver optimal business results.

The expo was held on 6 and 7 May at Las Vegas' Mandalay Bay Convention Centre.

The British Red Cross has recently selected Hornbill's Supportworks ITSM to service requests from over 3 000 office- and home-based and mobile technology users, reports SourceWire.

Supportworks ITSM is used by the service desk to log and track IT calls, which are resolved immediately or passed on to the technical and network services teams.

Supportworks ITSM is the flagship application in the organisation's adoption of key processes using the ITIL framework.

Mendix and Arch Re Facultative have unveiled a Web-based program portal developed by Mendix for use by Arch Re Fac's client insurance companies' underwriters says, PR Web.

The Arch Re Fac Program Portal allows a client underwriter to submit a risk and the application verifies whether that risk fits the terms of the facultative program. If the answer is yes, the price is instantly provided and the client can bind.

Risks that do not meet the terms of the contract can be submitted for special acceptance without losing any of the input data.