Canon`s business process systems have reduced their turnaround time by 200% with the acquisition of two IBM R/S 6000 F80 servers from JSE-listed e-infrastructure company Faritec.
"Where reports would have in the past taken over a hour to generate and produce, they are now done in two minutes," says Frans Yzelle, group IT manager at Canon. The R/S 6000 F80 uses copper technology which not only produces faster processing time but also reduces heat generation by more than a third.
"This results in dramatically improved customer service, which we need as our business continues to expand," Yzelle says. Canon runs a software package, specially written for the industry, called OMD, which was developed in the USA.
"OMD runs our entire business process system from finance, administration, sales and service agreements and customer status records," Yzelle says. "It also provides a complete record of every machine we have on our service books, of all the work undertaken on these machines, be they faxes, photocopiers or other office equipment."
A dramatic increase in business over the past six months forced Canon to upgrade its existing servers in both Cape Town and Isando. "They were just getting too small to handle the influx of data and were nearly five years old," Yzelle says.
"Canon opted for two R/S 6000 F80 servers to replace the existing servers in Johannesburg and Cape Town," says Paul Fanaroff, account manager at Faritec. Delivery took place in the same month the deal was signed, December last year.
"The Isando machine went live within a few days of installation, and the Cape Town machine went live in February after exhaustive tests to ensure that the migration would be seamless from the other branded server."
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