In today's highly competitive environment, financial services organisations must utilise every possible competitive advantage to attract new business, maintain customer loyalty, reduce costs and ultimately to maximise profits.
This needs to be achieved while complying with various governance and compliance laws like Basel II, FICA, FAIS and soon to come -- the National Credit Act. The implication is a major drive to optimise paper-based processing to comply.
"How will financial services organisations successfully achieve business growth and customer satisfaction?" asks Abnoba CEO Fairoz Jaffer. "The securities and investment management markets are a transaction-driven business, usually initiated by electronic or paper forms and documents with multiple levels of approval needed to complete any transaction or account activity."
With market and government mandates for more rapid transaction processing and more secure account management, financial institutions are under constant pressure to implement improved information systems while maintaining the bottom line and customer satisfaction.
Abnoba offers a total solution that is seamless, easy to integrate, standards-based and one that addresses most of the concerns within the securities industry.
Benefits include:
* Improved customer acquisition and retention
* Automated electronic (mobile, online and offline) and paper-based account applications and transfers
* Automated account servicing requests
* Automated document and form packages
* Streamlined transaction process
* Enforced security and privacy regulations and mandates
* Automated broker or dealer portals and processes
Jaffer says intelligent document solutions simplify the collection, scoring and processing of sensitive financial information. "Financial services companies that are working with Abnoba have realised that intelligent document solutions speed up the processing of applications by more than 70% - saving time and improving customer service."
With intelligent document solutions, banking and lending organisations can quickly and easily process applications from paper and fax; verify application information with business rules processing; connect to third-party fraud and scoring systems; automate the creation and delivery of response/approval notifications; support online and e-mail applications; and archive completed forms to back-end systems.
An intelligent document solution addresses the unique transaction needs of insurance organisations by offering unparalleled uniformity, security and visibility throughout an organisation's internal and external facing transactions. A single integrated solution interacts with all the systems and people that are involved in new business acquisition and account management, wherever they reside within the organisation.
Intelligent document solutions minimise administrative costs through reduced paper, keystrokes and document handling. Financial service organisations can realise faster account initiation with automated intelligent document capture and imaging; expedite new product offerings through standardised electronic filing processes nationwide; and foster greater growth opportunities with more competitive and profitable products based on real-time account analysis.
"Intelligent document solutions provide secure online services for account management and promote organisational uniformity and audit-ready processes with workflows, for structured and unstructured data," he concludes.
For more information, contact Abnoba on info@abnoba.co.za or call (011) 690 0222.
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Abnoba is a South African-based software solutions provider that has followed black economic empowerment (BEE) principles since inception, focusing on business process automation. We provide business solutions that improve productivity and reduce operational costs - ultimately improving profitability.
We provide information capture, imaging, management and process automation consulting and solutions for today's rapidly changing and complex needs. Abnoba enables customers to leverage existing ERP and line of business investments by accessing and storing business information, automating processes across the organisation and externally with partners and customers, and enabling online, real-time collaboration around transactions. As a result, organisations can significantly improve processing efficiency, reduce operating costs and enhance customer and partner satisfaction.
Abnoba is 100% black owned with 50% black female ownership. We are a "Technology Top 100 Company" and a "Finalist for African Achievers for Top ICT SMME". Shanaaz Scharffenorth, Abnoba shareholder, is a "Finalist for African Achievers for Top Black Woman in ICT". Fairoz Jaffer was a finalist in two categories for Black ICT Achievers 2001 for Black ICT Professional of the Year and Infopreneurs in Africa. www.abnoba.co.za
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