First National Bank (FNB) clients, who tried to log on for online banking yesterday, were greeted with the message: “Online Banking is currently unavailable. Please try again later. We apologise for any inconvenience.”
Steve Higgins, FNB media liaison, explains that the site went down due to an upgrade that happened over the weekend, which resulted in excess processing volumes.
Higgins says this limited access to some customers, as the site could not handle the volumes of clients wanting to bank. “In order to maintain services, we are regulating the number of online bankers at any one time and are admitting new logons each time volumes allow us to do so,” he says.
The bank has apologised to customers inconvenienced by limited access to online banking during Monday.
Early this morning, the site seemed to be functional again. However, ITWeb did experience difficulties with using it to bank and, a short while later, the site was down again. “We apologise for online banking not being available to use currently. Our support team is attending to the problem,” the site read.
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