Forrester Research cites Open Text as industry leader in records management

Issued by Global Research Partners for Open Text

Johannesburg, 20 Jul 2009

Open Text Corporation, a global leader in enterprise content management (ECM), today announced that analyst firm Forrester Research has named Open Text a leader in 'The Forrester Wave: Records Management, Q2 2009'. Open Text Records Management was scored highest overall for the current offering that it is shipping.

Forrester developed a comprehensive set of 89 evaluation criteria, grouping them into three high-level categories: current value, strategy and market presence. Eight vendors were evaluated in this report.

According to the report, compliance and eDiscovery are driving records management. "Enterprises need consistent records management approaches to grapple with the explosive volume and diversity of content and to meet legal risk mitigation needs," the report stated.

"Rapid growth in digital content has coincided with increasingly complex compliance and eDiscovery requirements that frustrate enterprise efforts. Diverse applications, tools, and file types along with undocumented, disorganised information architectures, increased litigation, rapidly changing case law, and a fragmented vendor ecosystem further aggravate this scenario."

The report went on to say that organisations must now focus on five key trends to evaluate records management options, including rising demands to mitigate legal risks and challenges, evolving records management certification requirements, and expanding focus beyond physical records, toward a broader array of digital assets.

In a profile of Open Text's solution, the report states: "Open Text Records Management offers enterprises strong physical records management capabilities and retention management support for a wide variety of electronic content types and applications. Open Text continues to invest in records management certification and supplements product strengths with its ECM platform, Federated Records Management (FRM) functionality, and natively developed message, file system, and structured data archiving applications. In addition to solid records management capabilities and complementary solutions, Open Text's packaged integrations with SAP and Microsoft SharePoint make it a compelling choice for many enterprises."

"Open Text is pleased to be recognised as a leader in the Forrester Wave for records management. With the explosion of content from all corners of the office and beyond, it's more important than ever for organisations to rein in that content for compliance purposes," commented Kirk Roberts, EVP, Products at Open Text. "Open Text is committed to delivering superior records management and compliance offerings for all content, so that customers have the tools they need to meet challenging legal and regulatory requirements, helping to ensure consistency of information retention."

A fundamental component of the Open Text ECM Suite, Open Text's records management provides full life cycle management for the entire enterprise. It helps organisations to file all corporate content according to organisational policies, thereby helping to ensure regulatory compliance, and reduce the risks associated with audits and litigation. Open Text offers records management integrated with archiving, metadata management, search and storage management capabilities of the company's powerful Enterprise Library Services. The solution offers records and content life cycle management across multiple systems and applications, including SAP, Oracle, Microsoft SharePoint, e-mail, file systems, digital assets, web content and more.

Open Text's records management offering is compliant with the US Department of Defence 5015.2-STD, the United Kingdom's TNA regulations and Australia's VERS regulations; all important standards for records management software.

For further information, please contact Rob Shaw: tel +27 83 626 3811, fax +27 86 646 4178, e-mail rshaw@opentext.com.

Open Text

Open Text, an enterprise software company and leader in enterprise content management, helps organisations manage and gain the true value of their business content. Open Text brings two decades of expertise supporting 50 million users in 114 countries. Working with our customers and partners, we bring together leading content experts and trade to help organisations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance and improve competitiveness.

In southern Africa, Open Text's business partners are Accenture, Business Connexion, Datacentrix, Lava Systems, IA Systems and SAP Africa; and, its customer base includes organisations from across both the private and public sectors such as Alexander Forbes, Anglo Platinum, BMW, Department of Environmental Affairs and Tourism, Distell, Engen, Exxaro Resources, Mittal Steel, Office of the President, Provincial Government of the Western Cape, SABMiller, Sasol, Telkom SA and Toyota.

Safe harbour statement under the Private Securities Litigation Reform Act of 1995

This news release may contain forward-looking statements relating to the success of any of the company's strategic initiatives, the company's growth and profitability prospects, the benefits of the company's products to be realised by customers, the company's position in the market and future opportunities therein, the deployment of Open Text ECM Suite and our other products by customers, and future performance of Open Text Corporation. Forward-looking statements may also include, without limitation, any statement relating to future events, conditions or circumstances. Forward-looking statements in this release are not promises or guarantees and are subject to certain risks and uncertainties, and actual results may differ materially. The risks and uncertainties that may affect forward-looking statements include, among others, the failure to develop new products, risks involved in fluctuations in currency exchange rates, delays in purchasing decisions of customers, the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the company's customers, demand for the company's products and other risks detailed from time to time in the company's filings with the Securities and Exchange Commission (SEC), including the Form 10-K for the year ended June 30, 2008. You should not place undue reliance upon any such forward-looking statements, which are based on management's beliefs and opinions at the time the statements are made, and the company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

Copyright (c) 2009 by Open Text Corporation. OPEN TEXT and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.

For more information on Open Text, go to: http://www.opentext.com.

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