Foster-Melliar, a subsidiary of Simeka BSG Limited, has partnered with ExecuTrain to deliver training for the Help Desk Institute's (HDI) qualifications, recommended for IT help desk agents, supervisors and managers.
"Foster-Melliar in association with ExecuTrain will provide training on the Help Desk Institute's Customer Support Specialist, Help Desk Analyst, Help Desk Senior Analyst and Help Desk Manager qualifications. We have qualified and experienced tutors in this field - of which there are only a handful in South Africa. Foster-Melliar is well equipped to deliver the HDI courses mapped against the highest globally accepted standards," says Ian Butow of Foster-Melliar.
"We envisage there will be significant demand for this type of training due to the tremendous growth in the call centre and help desk environments. This training compliments what Foster-Melliar delivers in the IT Service Management arena from an ITIL and ISO/IEC 20000 training and consulting perspective."
"By adopting a collaborative approach with ExecuTrain we believe we will be able to offer delegates a well rounded training offering that is relevant and based on our tutors' solid experience within the field, rather than just on theoretical, text book content. Furthermore, the HDI qualifications add a whole new dimension to our IT service management and ISO/IEC 20000 offering and can only serve to enhance the delegate's experience," explains Foster-Melliar's Ian Butow.
The Certified HDI courses run over two to five days and are globally recognised qualifications that adhere to international standards. They provide a greater understanding of the crucial role of the Help Desk Professional and how to run an effective support operation. The courses review several key areas covered in the standards - Business Knowledge, Organisational Leadership, Professional Development, Technical/Process Management, Business Contingency Planning, Relationship Management and Strategic Management and Roles and Responsibilities.
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Since 1994, Foster-Melliar, a wholly owned subsidiary of black-owned Simeka BSG Limited, has been the leading local provider and pioneer of ITIL(r), IT Service Management in South Africa. Foster-Melliar has taken a market-leading position to introduce and profile Business Service Management (BSM), ISO/IEC 20000 and ICT Infrastructure Management to South Africa as an essential part of successful IT service provision allowing for the alignment of IT services to business needs. Driven towards optimising IT services within organisations, Foster-Melliar offers a host of solutions to assist companies capitalise on their IT investments. Foster-Melliar focuses on an end-to-end BSM solution in the form of consulting services, training and integrated Enterprise Management Systems. Partnering with some of the leading global vendors, and incorporating some of the latest and proprietary best practice methodologies, Foster-Melliar's solution has the breadth and insight to accommodate all corporate environments.
For more information on Foster-Melliar visit www.foster-melliar.co.za
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