Foster-Melliar, specialists in IT Service Management and ITIL has for nine consecutive years boasted the top student in IT Service Management training. One of Foster-Melliar's latest graduates, Eugene Pfister, director in KPMG's Information Risk Management Division in Johannesburg, achieved a double distinction for the Manager's Certificate in IT Service Management, a Foster-Melliar course accredited by the Information Systems Examination Board (ISEB).
"The Manager's Certificate in IT Service Management is an exceptionally advanced training program and worldwide only enjoys a 50% pass rate. A double distinction on both modules of the course is an exceptional achievement. The Manager's Certificate in IT Service Management is structured to provide learners with the theory of IT Service Management and the know-how to implement this best practice across service support and service delivery," says Derrick Plank of Foster-Melliar.
Says Eugene Pfister regarding his approach to the examination: "It is an experience-based exam which requires the candidate to display a bit more than just the ability to memorise and regurgitate theory. I drew a lot from my practical experience in preparing for and writing the exam. My attendance of the course is for strategic purposes in terms of reinforcing KPMG's credibility in the field of ITIL implementation consulting and IT service level improvement."
"When writing the exam it is vital to thoroughly read the question in order to ensure that you clearly understand what is required, greatly assisting in correctly matching what is required with the relevant theory," explains Eugene regarding his examination process. "I spend a few minutes at the start of the exam performing a mind-dump to get all the theory on paper in the form of keywords which aids in keeping answers structured. It maintains my initial thoughts and reduces the chance of overlooking important details as a result of thoughts running away from your writing speed," explains Eugene.
"Foster-Melliar has excellent methods to ensure the readiness of candidates prior to the exam which is apparent by their thorough examination preparation sessions. They are passionate about what they do and deeply knowledgeable of the material. I have attended various courses offered by Foster-Melliar and have only met with success," adds Eugene.
When asked if Eugene had any advice to give to future candidates he said, "Practice your writing hand as the basic skill of writing is greatly neglected in our age of keyboards. The delay of manual writing introduces the risk of losing initial thoughts presented during the challenge of putting thoughts on paper while trying to maintain a coherent trail of thought," concludes Eugene.
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