FrontRange Solutions` HEAT has won "Best Help Desk Solution, Best in Americas" from the 2006 Members` Choice Awards, a recognition programme hosted by ContactCenterWorld.com, the global support organisation for contact centre industry professionals.
The Members` Choice Awards recognise industry solution providers who sell products or services to contact centres.
The Members` Choice Awards are based entirely on customer feedback and the winners are organisations that receive the highest average scores as voted by their customers. There are no judges and no panels. The 2006 Members` Choice Awards attracted over 70 entrants and more than 3 000 customers voted in this year`s competition.
"This recognition for HEAT is significant because the honour reflects the voice of our customers," said FrontRange CEO Michael McCloskey. "We will continue to strive to provide our customers with best-in-class solutions that are easy to use, rapidly deployed and offer a low total cost of ownership."
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FrontRange Solutions is the leading independent provider of service management and CRM applications designed specifically for the SME and distributed enterprise markets. Our applications and solutions allow organisations to manage extraordinary customer relationships and provide exceptional service. The company is headquartered in Pleasanton, California in the United States, with offices in Colorado, United Kingdom, Germany, Italy, South Africa, Australia, China and Singapore.
FrontRange product families include GoldMine, for customer relationship management, team-based contact management and sales forces automation solutions; and HEAT, for complete service management including help-desk, knowledge management, asset management and service level management.
FrontRange Solutions drives business decisions for market-leading companies such as Affinity Logic, Barloworld, British American Tobacco (SA), Nissan, Coris Capital, Daimler-Chrysler, Datacentrix, De Beers, Financial Services Board, Johannesburg Water, Standard Bank and Volkswagen SA.
FrontRange has earned more than 60 major industry awards, including: Software Magazine "Hot 500", Windows Magazine "Win 100", Call Centre CRM Solutions Magazine Editor`s Choice, RealWare Award for CRM, WinMag.com WinList Award, Entrepreneur Magazine Best Software, Call Centre Solutions Product of the Year, and InformationWeek Top 50 Application Service Providers.
For more information, please visit our Web site at www.frontrange.co.za or contact us on +27 (011) 325 5600.
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