FrontRange Solutions today achieved a significant milestone towards its commitment to deliver a fully integrated portfolio of service management, CRM and infrastructure management solutions, with the launch of FrontRange ITSM 6.2.
Key to the new release is a full integration between the ITSM solution and the FrontRange inventory management (Centennial Discovery) and client life cycle (Enteo) products.
The integration with Centennial enables new ITSM customers to create and access a full network inventory, including PCs and servers on non-Windows platforms such as Linux, AIS, Solaris and Mac OSX. The audit also extends to mobile devices and attached hardware such as monitors etc. Having this information directly available to ITSM users offers significant efficiencies, whether in terms of problem resolution, change or configuration management. The audit data provided can also play a vital role in helping organisations achieve their software asset management (SAM) goals - and the Centennial Licence Manager product can also be launched directly from the ITSM console.
To help the service management function become more agile than ever, the integration between ITSM 6.2 and the FrontRange client life cycle solution facilitates the provisioning of bare-metal machines, the roll-out or upgrading of business software, and the ability to log software failures - all either through enhanced self-service or the FrontRange smart client.
Nick Perkins, FrontRange regional sales director for South Africa, commented: “We are very excited about this milestone release, particularly as it delivers such a broad, integrated, yet modular solution, to a market looking for operational cost reduction and improved service level management.
“The overall solution platform excites the managed service provider (MSP), outsourcer or infrastructure services provider community, where optimised service delivery and infrastructure management are key to delivering professional, automated services across multiple customer environments. Through the modular positioning of our offerings, we are able to deliver specific technology requirements to our customers, who know they can seamlessly bolt on and broaden their solution as and when required, by leveraging our .Net Foundation layer.
“Having the capability of addressing full ITIL service management, software asset management, PC and server life cycle management as well as CRM through an integrated solution, delivers significant value to organisation's looking for technology standardisation and simplicity.”
In addition to the inventory management and life cycle management integrations, ITSM 6.2 can also enable service desk users to remotely connect to target PCs to help identify and resolve problems. The new Call Agent Toolbar also allows analysts to access common call control tasks without leaving the main ITSM interface.
FrontRange ITSM 6.2 is available to new customers now. Existing ITSM customers looking to upgrade should contact FrontRange Support for guidance.
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FrontRange Solutions
FrontRange Solutions develops software and services that growing mid-size firms and distributed enterprises rely on every day to build great customer relationships and deliver high-quality customer service. The company applies a unique combination of innovation and automation with a standards-based approach to simplify core business processes, including: IT service management; customer relationship and sales force management; and PC life cycle management. More than 150 000 customers use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results. For more information, call 800.776.7889 or visit www.frontrange.com
GoldMine, HEAT, Enteo, Centennial Discovery, DeviceWall and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.
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