FrontRange Solutions has introduced IP Office Suite, a new and complete business phone system within its Communication Management product family.
Designed from the ground up entirely in software, this standards-based offering provides an advanced telephony system for feature-rich voice communications that replaces complex, proprietary telephony hardware. It provides growing and distributed businesses, enterprise-class business communications solutions that integrate with Microsoft Office and FrontRange line-of-business applications.
"IP Office Suite is designed to enable our customers to deliver a complete customer contact strategy," says Paul Bornhutter, General Manager - Product for Africa and Middle East. "Its use of new VOIP telephony technology drives down the cost of communications by reducing the need for expensive outside technicians and eliminating interoffice call charges."
Bornhutter says this suite of telephony and software integration components is designed to be a foundation that is an all-in-one, complete business phone system with built-in unified messaging that improves employee effectiveness when interacting with customers and improves the customer experience when interacting with a business.
"What`s more, this IP Office Suite provides additional value by also serving as an enabling platform for higher functionality. Integration for Microsoft Live Communications Server is included, and adding FrontRange GoldMine IP Voice Suite productivity applications and FrontRange IP Contact Centre Solutions is easily done," says Bornhutter.
Running on a single Microsoft Windows server, IP Office Suite soft switch enables access to traditional phone services and Internet-based network services from one complete system.
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FrontRange Solutions is the leading independent provider of service management and CRM applications designed specifically for the SME and distributed enterprise markets. Our applications and solutions allow organisations to manage extraordinary customer relationships and provide exceptional service. The company is headquartered in Pleasanton, California in the United States, with offices in Colorado, United Kingdom, Germany, Italy, South Africa, Australia, China and Singapore.
FrontRange product families include GoldMine, for customer relationship management, team-based contact management and sales forces automation solutions; and HEAT, for complete service management including help-desk, knowledge management, asset management and service level management.
FrontRange Solutions drives business decisions for market-leading companies such as Affinity Logic, Barloworld, British American Tobacco (SA), Nissan, Coris Capital, Daimler-Chrysler, Datacentrix, De Beers, Financial Services Board, Johannesburg Water, Standard Bank and Volkswagen SA.
FrontRange has earned more than 60 major industry awards, including: Software Magazine "Hot 500", Windows Magazine "Win 100", Call Centre CRM Solutions Magazine Editor`s Choice, RealWare Award for CRM, WinMag.com WinList Award, Entrepreneur Magazine Best Software, Call Centre Solutions Product of the Year, and InformationWeek Top 50 Application Service Providers.
For more information, please visit our Web site at www.frontrange.co.za or contact us on (011) 325 5600.
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