US-based Technology Marketing Corporation (TMC) has announced that FrontRange Solutions` IP Contact Centre 5.0 is a recipient of a 2005 Product of the Year Award presented by TMC`s Communications Solutions magazine.
"Each year, Communications Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements," said Rich Tehrani, TMC President and Group Editor-in-Chief of Communications Solutions. "FrontRange has demonstrated to the editors that its products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them."
Communications Solutions is written for the enterprise, call centre and service provider communities, and contains the latest industry news and trends to help the voice and data industries stay up-to-date.
IP Contact Centre (IPCC) 5.0 is the latest version of FrontRange voice over Internet Protocol-based (VOIP) software suite. IPCC features quality management and integration with other FrontRange product families, including the company`s award-winning HEAT, GoldMine Corporate Edition, and the new IT Service Management (ITSM) modules.
"FrontRange IPCC 5.0 is a major step forward in supporting the convergence of voice and service applications and enabling businesses of all sizes to easily and quickly gain the benefits of an integrated contact centre solution," said Kevin J Smith, FrontRange Vice-President of Products.
"Our rapid deployment and reduced implementation costs are key benefits. Customers want a solution that is easy to use without sacrificing power and flexibility."
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FrontRange Solutions is the leading independent provider of service management and CRM applications designed specifically for the SME and distributed enterprise markets. Our applications and solutions allow organisations to manage extraordinary customer relationships and provide exceptional service. The company is headquartered in Pleasanton, California in the United States, with offices in Colorado, United Kingdom, Germany, Italy, South Africa, Australia, China and Singapore.
FrontRange product families include GoldMine, for customer relationship management, team-based contact management and sales forces automation solutions; and HEAT, for complete service management including help-desk, knowledge management, asset management and service level management.
FrontRange Solutions drives business decisions for market-leading companies such as Affinity Logic, Barloworld, British American Tobacco (SA), Nissan, Coris Capital, Daimler-Chrysler, Datacentrix, De Beers, Financial Services Board, Johannesburg Water, Standard Bank and Volkswagen SA.
FrontRange has earned more than 60 major industry awards, including Software Magazine "Hot 500," Windows Magazine "Win 100," Call Center CRM Solutions Magazine Editor`s Choice, RealWare Award for CRM, WinMag.com WinList Award, Entrepreneur Magazine Best Software, Call Center Solutions Product of the Year, and InformationWeek Top 50 Application Service Providers.
For more information, please visit our Web site at www.frontrange.co.za or contact us on (+27) 11 325 5600.
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