Fujitsu unveils self-service portal

ICT services provider Fujitsu has debuted its self-service cloud services portal in the Australian market, states ARN Net.

It aims to offer a fully flexible model for IT infrastructure, platforms and applications and will enable users to adjust services and usage in real-time under a pay-per-use model.

Customer data will be stored in Fujitsu's local data centres, which are ISO 27001 accredited, says the report.

Telstra will give customers online self-service options for bills and payments, rather than require over-the-phone or in-person payments as the telco moves to improve its public image, writes Dynamic Business.

Telstra conducted research through PureProfile online that found the majority of Australians prefer simple online transactions to conducting them in person. Conducting that sort of market research online was always going to skew results in favour of online transactions, the report says, but gives good reason to offer an online alternative for those who want it.

Telstra's online customer service enhancements include e-mail bills, a smartphone billing application and direct debit payment options via My Account.

Dutch developer and manufacturer of self-service retail concepts Automated Retail Concepts BV, in cooperation with Schiphol Media and AKG Harman has placed its first complete branded self-service shopping machine at Amsterdam Schiphol airport, writes DFN Online.

The machine will be in service under the AKG brand until 14 January 2011 and can be rented from Schiphol Media. According to the company, the machine draws attention to passing passengers and gives the AKG brand name maximum exposure.

It is also aimed at international travellers seeking a first class headphone and those who are used to buying online, but also interested in self-service shopping.