Saratoga, a leading niche software developer in Cape Town, announced that it was a finalist in the Calling the Cape 2005 call centre solution awards.
The Fuzion software solution is innovative in that it allows companies to manage their call centre on a real-time basis. It allows customers to configure workflows that help them manage their specific campaigns or processes.
Customers get what they want because we can rapidly configure the solution. A total of over 100 entries were received across all the categories. Fuzion's selection illustrates its position as one of the leading software products available in the call centre industry.
Masekwe Gozo, Saratoga's marketing manager, says: "This award is brilliant recognition for the hard work the team has put in."
He goes on to say: "We have a very tangible offering and know the value that the system plays within the call centre."
Fuzion was created by Saratoga Software in partnership with Hotline Call Centre Solutions (Pty) Ltd, which is one of the leading sales centres in Cape Town.
Saratoga Software is an international Cape Town-based software company that now has a well-established record in the US and SA. Two dynamic organisations worked together to create a world-class software package tailored to suit the needs of local call centres and provide them with a competitive advantage. Cape Town has seen massive growth in the call centre market. We are well positioned to help new call centres implement software and technologies that specifically meet their requirements.
The criteria were that the solution provider should have supported the implementation of a specific solution that has delivered a quantifiable tangible positive result for the contact centre with a measurable return on investment. Hotline Call Centre required a solution that is cost-effective and scalable, had multi-client capabilities and was completely flexible. The real value-add is that it gives them a paperless, innovative platform on which they can sell on mass to prospective customers and help them to ensure quality standards by monitoring and auditing calls.
Fuzion provides a single view of the clients, providing a real-time view of all the organisation's interactions with each customer across products and brokers.
Fuzion has created significant cost saving and has allowed the call centre to achieve an improved return on investment. It allows it to comply with all the legislation and regulatory requirements. Hotline Call Centre's David Trepp says he has seen a lot of systems and Fuzion is the best he has seen.
"Our environment is paperless, with the system providing all our agents and managers with the information and tools that they need. It has unique innovative functions such as a built-in instant messenger, thin client capability and the ability to run on both Linux and Microsoft systems."
Saratoga Software is extremely proud of this achievement and would like to congratulate the development team and project mangers as well as our partners at Hotline for helping to develop a class-leading locally developed call centre solution.
For more information please visit www.saratoga.co.za
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