Global Technology Business Intelligence (GBI), local Acta Technology reseller, has announced the general availability of Acta Customer Billing eCache for SAP R/3. The product is the first in Acta`s e2e (enterprise-to-eCommerce) product suite that will enable companies to strengthen their customer relationships by securely providing online access to billing data.
The Customer Billing eCache allows controlled access to information on invoices, payments and other credit/debit financial items. The product combines Acta`s technology in enterprise resource planning (ERP) data extraction with features essential for eCommerce.
"Many companies need to integrate ERP and other operational data with eCommerce applications," says Philip Russom, a director at the Hurwitz Group. "Acta is already an established leader for data integration between ERP systems and data warehouses. With its new e2e architecture, Acta moves beyond the decision support market and applies its core competencies to integrating ERP and eCommerce systems."
eCache is an "out-of-the box" packaged data cache that can be rapidly deployed to hook eCommerce front-ends to ERP back-ends. It stages critical ERP data, much like a data warehouse does for internal business intelligence. Unlike eCommerce approaches that rely solely on direct ERP access, eCache ensures scalable, rapid, 24x7 access to historical information with minimal impact on the ERP system.
The eCache will help close the data integration gap between front-end eCommerce sites and back-end enterprise systems.
According to an AMR Research survey of 800 US companies between $30 million and $80 billion in size, 88 percent have a corporate website, but only 18 percent of those websites have the ability to check billing and order status an essential feature for customer and vendor relations.
"The truth is, most commercial websites are not ready for prime time," says Mark Williams, MD of GBI. "For most eCommerce sites, there is a wide gap between the front-end and the back-end where critical data about billing status and inventory reside. If this has been a problem for online Christmas shopping, imagine what difficulty it will create for business-to-business (b2b) eCommerce. For b2b, access to account data must be provided - it`s a feature businesses can`t do without."
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