South African ICT provider, globetom, has extended its telecommunications expertise and resultant consultancy services with the eTOM certification of three of its professional employees. eTOM (enhanced Telecom Operation Map ) is the TM Forum's sought-after business process framework and serves an integral part of its blueprint for enabling successful business transformation. The framework delivers a standard business process model for next-generation communication service providers.
With the eTOM expertise, globetom - an SOA (service oriented architecture) specialist with a telco industry BPM focus - is now better positioned to map technology agnostic business processes (as specified by the framework) with specific integration business processes to fulfil BPM requirements. Therefore, the company will be able to provide its customers with pragmatic mapping of business processes, which in turn enable agile and enhanced operations.
"The eTOM certification of three of our employees undoubtedly reconfirms our commitment to providing services to communication service providers with sound reference to industry best practices. We have been a member of the TM Forum since its inception, which has in turn enabled us to provide our customers with the telco industry's latest frameworks and skills for business processes," comments Philip Stander, MD of globetom.
globetom has a good track record in developing and delivering telco industry products and solutions spanning service delivery platform development, network resource integration, real-time charging and balance management, and value-added service (VAS) delivery.
The eTOM business process framework offers organisations the following benefits:
* A common language for use across departments, systems, external partners and suppliers, reducing cost and risk of system implementation, integration and procurement;
* The adoption of a standard structure, terminology and classification scheme for business processes to simplify internal operations and maximise opportunities to partner within and across industries;
* The understanding, design, development and management of IT applications in terms of business process requirements so applications will better meet business needs;
* Creates consistent and high-quality end-to-end process flows, eliminating gaps and duplications; and
* Identifies opportunities for cost and performance improvement through re-use of existing processes and systems.
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