Great Plains delivers Front Office solution

Great Plains Africa has announced the availability of Great Plains Siebel Front Office to complement its existing business management software solutions.

Great Plains Siebel Front Office is a comprehensive solution that fully integrates front and back office operations. It enables midmarket companies to increase their customer satisfaction as well as business efficiency.

Doug Reid, general manager of Great Plains Africa, says, "Midmarket customers today require a strategic business management solution that delivers best-of-class functionality in front office and back office, yet is fully integrated and is delivered and supported through a single source. Great Plains Siebel Front office meets these needs and falls in line with the Great Plains` strategy for the further development of Customer Relationship Management (CRM) solutions. It will also deliver the functionality, customisation, ease of use, rapid deployment and pricing required by the midmarket."

Reid continues, "To meet this rapidly growing market demand, Great Plains conducted an extensive evaluation of front office market solutions and chose to partner with the clear front office leader, Siebel Systems. By partnering with Siebel Systems, Great Plains ensures that together with our channel partners, we can deliver a superior web-based front office application suite. Great Plains and our partners dramatically increase the strategic value of these applications to our midmarket customers by offering out-of-the-box front office and back office application integration as well as training, consulting and customer support."

Great Plains Siebel Front Office will be fully integrated with the Great Plains Dynamics back office platform, addressing the overwhelming midmarket demand for integrated, best-of-class business applications. This application will be available exclusively from authorised Great Plains front office partners.