The Help Desk Institute (HDI) has asked Kate Hamblin from Pink Elephant to join its HDI Standards and Exams Board.
Kate Hamblin, an Education Consultant from Pink Elephant, has been a certified Help Desk Institute and ITIL lecturer for six years.
She started her career in the UK and brought with her to SA knowledge and expertise to the South African market.
Pink Elephant is the only independent company in South Africa offering Help Desk Courses along with ITIL.
Pink Elephant are certified to offer all four levels of the HDI courses from the Customer Support Specialist to the Service Desk Manager (certification). Over the past three years, Pink Elephant has trained over 80 delegates in these courses, with recent exam results lying between 65% and 98%, the average mark for the last two courses being 81%. Pink Elephant has also offered these courses in other African countries, such as Angola.
The Help Desk Institute was founded in 1988 by Howard Kendall. The Help Desk Institute (HDI) is the leading authority on service desk and IT support-related issues, providing specialist information and research about the technologies, tools and trends of the industry. It is Europe's only support network for IT service desk professionals, providing service management consulting, customised training courses and qualifications.
For more information on Pink Elephant's course offerings, please contact logistics on (011) 656 0020 or info.africa@pinkelephant.com.
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