HP opens call centre

Hewlett-Packard has opened a 500-job hi-tech call centre near downtown Beaverton.

The round-the-clock centre, operated on contract for HP, is a key piece of the California-based company's biggest investment in consumer technical support.

"People manage their lives through technology today," said Mark Notarainni, HP's director of contact centre services. "What we've realised is, you can't just change the products and not change the support."

The Epilepsy Centre in South Australia and the Northern Territory has selected the Noble Solution from Noble Systems for blended inbound and outbound contact management in its fundraising centre, states TMCnet.

Noble's unified system gives The Epilepsy Centre and Community Link a single platform to increase the productivity and efficiency of their contact centre.

Their customised Noble Solution includes interactive voice response and credit card authorisation features, as well as quality monitoring tools and a comprehensive management and reporting suite.

G&A Partners, a Houston-based human resource and administrative services company, has opened a new customer care centre, says TMCnet.

G&A's service centre will allow the firm to improve its support to the nearly 250 small to medium companies that contract such administrative functions as human resources, employee benefits, workers compensation, payroll and financial reporting to the firm.

Now when clients call G&A's customer care centre, the service representative will use customer relationship management technology to "document, categorise and track any pending issue," from the time of the call through resolution, company officials say.