Hewlett-Packard (HP) has revealed a comprehensive support solution that enables clients running business-critical applications on virtualised HP ProLiant servers to improve performance and availability while reducing costs and complexity.
The new HP Critical Advantage service aims to provide clients with an assigned account team to deliver support and maintain uptime of business-critical, virtualised environments.
Account teams are to focus on problem resolution and process improvement, which enables clients to redirect staff resources towards innovation, the company says.
“As enterprises virtualise their industry standards-based environments to control costs and gain flexibility, they are realising the vast complexities the technology can introduce,” says Matt Healey, research manager of Software and Hardware Support Services at IDC.
“End-to-end support services such as HP Critical Advantage can improve availability and reduce downtime of business-critical applications so that clients can fully realise the potential of virtualisation.”
HP says its Critical Advantage is the first comprehensive service offering from a major technology vendor that delivers support for business-critical applications in virtualised x86 environments.
“As more organisations implement business-critical applications on virtualised x86 servers, the need to avoid unplanned downtime while accelerating performance has increased,” the company notes, adding: “HP Critical Advantage services maintain clients' uptime by offering support levels based on needs and budget”.
“Clients are facing challenges in maintaining high availability when running business-critical applications on virtualised infrastructures,” says William Loupakos, senior vice-president, Professional Services, American Digital Corporation.
“As an HP Services Sales Elite partner, we can now offer clients services to increase performance of their ProLiant environment, while expanding their choices of support options.”
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