Computing company IBM has unveiled a cloud offering that aims to improve automation and control of IT service desk functions.
In a statement, IBM says the solution called Tivoli Live service manager is based on a subscription model, which is claimed to reduce upfront capital investment.
This is IBM's second offering in the software-as-a-service (SaaS) Tivoli Live portfolio. Tivoli Live's monitoring service helps clients manages the health and performance of IT resources, including operating systems, virtualised servers, middleware and software.
The tech giant says there is no need to purchase hardware, software licenses or engage in extensive software configuration.
According to the company, the benefit of a solution that's offered as SaaS is that it allows organisations to evolve as their business needs change.
“IBM gives clients the choice to rent, buy or 'mix and match' our software for automating IT,” says Ravi Bhat, IBM Software group executive for sub-Saharan Africa.
“IBM lets clients solve their service management issues with a quick and easy on-ramp that also provides a pathway to greater enterprise IT automation down the road - without lock in,” notes Bhat. “This is part of IBM's overall strategy of growing our software-as-a-service initiative.”
Share