IBM implements Aer Lingus self-service check-in initiative at Dublin airport

IBM has completed the implementation of the new Aer Lingus FastPass check-in service launched in Dublin airport today. The project has seen the introduction of automated check-in terminals at Dublin Airport that will greatly reduce check-in queues for the passenger. The Aer Lingus FastPass facility will ensure that the airline remains at the forefront of the travel industry in Ireland, ensuring that its customers experience the very best service.

Following a strategic review by Aer Lingus of its check-in system at Dublin airport, IBM Consultants were contracted to develop a system suitable to the airline`s requirements.

Customers will now simply approach the FastPass machine and confirm their booking using a credit card, booking reference or passport. The technology will allow customers to choose their own seat, will check them in and issue their boarding pass. Passengers with baggage will be required to answer specific baggage and security questions before leaving their baggage with an Aer Lingus agent on hand to assist them through the process.

IBM has implemented similar systems for other major airlines across the world, but the Aer Lingus deal is anticipated to be one of the most effective to date once all 38 planned terminals come online in early May. Willie Walsh, Chief Executive at Aer Lingus commented: "Fast Pass is an example of leading edge technology custom designed for Aer Lingus` requirements. It is a speedy, cost-effective and smarter method of checking in for flights. The FastPass facility is unique to Aer Lingus and will ensure our customers experience the very best service."

Dermot Walsh, IBM Business Consulting Services Partner, commented: "This project is all about delivering a change in customer service as well as substantial business benefits to Aer Lingus. This will enable faster and smoother check-in at Dublin airport. IBM technology has been driving business change for many decades and this is yet another example of how effective business consultancy and technology can solve strategic business problems."

IBM`s check-in terminals are used by many other airlines including British Airways, Air Canada and KLM. As well as the hardware, IBM provided an end-to-end service, from process and application design to implementation, project management and support.