IDC MarketScape names Lexmark an industry leader in MPS

Issued by Grapevine Communications for Lexmark International SA

Johannesburg, 31 Jul 2013

Lexmark International (NYSE: LXK) has been recognised as a leader in managed print services (MPS) once again by leading IT market research and advisory firm IDC's 2013 Managed Print and Document Services (MPDS) MarketScape report¹, which analyses the strategies and current capabilities of companies providing managed print and document services.

As defined by IDC, leaders are companies that have led and continue to lead the market in both breadth of offering and strategic intent. In addition, the report notes that "customers routinely rated Lexmark as excellent in customer service and support¹".

Lexmark's industry-specific MPS offerings are custom tailored to provide value to global organisations across a broad range of industries, including: manufacturing, banking, insurance, retail, public sector, healthcare and education, among others.

Supporting quotes:

"Lexmark's offering is among the most comprehensive of the vendors we evaluated," said Holly Muscolino, research director, IDC BuyerPulse Analysis: Managed Print and Document Services programme. "Lexmark's high MPDS retention rate, glowing customer reviews and the continued growth of its program reflect its strong technology portfolio, robust methodology and execution excellence."

Lexmark again named leader in Quocirca MPS Vendor Landscape

"A keen focus on helping our customers solve their unstructured content, output and process challenges, coupled with deep industry-specific knowledge and global operational capabilities, is what sets Lexmark apart," said Marty Canning, Lexmark executive vice-president and president of Imaging Solutions and Services. "We believe IDC's recognition confirms Lexmark's MPS leadership, global solutions capabilities and proven track record of providing MPS to the largest companies around the world."

Supporting resources:

2013 IDC MPDS MarketScape excerpt

Lexmark named an MPS Leader in 2011 IDC MarketScape study

Lexmark MPS Brochure

IDC MarketScape

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of IT, telecommunications, or industry-specific suppliers in a given market. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT, telecommunications, or industry-specific vendors can be meaningfully compared. The framework also provides technology buyers with a transparent foundation to allow companies to independently compare the strengths and weaknesses of current and prospective vendors.

Lexmark

Lexmark is uniquely focused on connecting unstructured printed and digital information across enterprises with the processes, applications and people that need it most. For more information, please visit www.lexmark.com.

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