Businesses today are utterly dependent on desktop computers - but when they aren`t working, your business is not working.
Getting problems sorted out quickly is a bottom-line imperative. So why do so many companies rely on the "noisiest problems get priority" school of IT helpdesk management?
Onsoft, a specialist software provider based in Cape Town, started selling Numara Track-It to businesses in Africa seven years ago. It was a godsend for companies - an easy-to-implement package that allows organisations to manage their IT support requirements effectively, getting staff back to work and productive as quickly as possible.
It`s been a long road for Onsoft, but now, over 400 satisfied customers later, it will officially become Numara Software South Africa, the direct representative for sub-Saharan Africa of the US-based Numara Software, providing Track-It for IT helpdesk and asset management, and FootPrints for managing large-scale service operations.
Track-It is the world`s most widely installed IT helpdesk and asset management system, used by more than 50 000 organisations around the world. Is it because of the massive feature set?
No. It`s because Track-It is quick and easy to use, giving tech support staff and users what they need quickly. For many businesses, the complexity of implementing high-end, extremely powerful helpdesk management systems for their internal IT problems does little to generate a return on investment. Rather than having IT support staff out solving problems, you end up with a cumbersome, never quite complete "total solution" that confuses IT staff and users, and continues to rack up hourly rates charges from consultants long after the system should be up and running.
Track-It`s success is due to its key founding principles:
* The software is easy to use;
* It is quick to set up and implement; and
* It provides powerful functionality.
This means that organisations can install the software themselves, and be up and running within hours - with no extra consulting or training costs.
They immediately experience the benefits of a system that helps them to manage IT support activity, improves efficiency and contributes to the success of the enterprise. Numara Track-It is suited to any organisation with an IT support resource, from a small business with only one support technician to a large enterprise with scores of technicians and thousands of users. Track-It`s feature set is suitable for any type of organisation.
In South Africa, it`s used by national and local government departments, municipalities, NGOs, educational institutions and businesses across all sectors (including banking, finance, retail, mining, transport, manufacturing, engineering and publishing).
Apart from the flagship solution, Numara Track-It, the company produces Numara FootPrints (an ITIL verified Web-based service desk solution), and associated products Numara Asset Manager, Numara Deploy, Numara Patch Manager and Numara Network Monitor. Onsoft was co-founded by Mark Saacks (now Managing Director Numara Software SA), and Steve van der Merwe (now CIO Numara Software SA). Saacks is bullish about the new direct relationship with the parent company: "This agreement is a clear sign of the commitment that Numara Software has to the Southern African market. "It`s good news for our existing client base, and makes our products more attractive to prospective clients. Numara Software`s mission is to provide service desk management solutions for IT and support professionals who need a simpler, more effective way to gain control over increasingly complex environments.
"Numara Software solutions make it easier to run your business, and the creation of Numara Software South Africa makes it easier to do business with us."
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