Independent survey highlights satisfaction levels still not met in hosting industry

An independent poll of 200 managed hosting customers in the UK, conducted by Vanson Bourne Research, sees Rackspace Managed Hosting Europe in poll position for customer satisfaction, scoring an average of 9.29 points out of 10. This score supports Rackspace`s goal to become a leading global service player as well as the world`s premier managed hosting company. In comparison, none of the other eight leading hosting companies scored higher than 7.73, with the lowest scraping only 5.25 points.

The research also shows that Rackspace beats the average rate of customer recommendation (6.8 out of 10) achieving a whopping 9.46 recommendation rating. Rackspace believes there is a strong correlation between customer loyalty and business success and has set out from its beginning to be a service company first and a technology provider second.

Dominic Monkhouse, managing director, Rackspace Managed Hosting Europe, explains: "We want to become one of the leading service companies in the world. To do this we need to continue to evolve and change to match our customers` needs. As we grow it is also important to retain the same superior level of service that allows us to consistently exceed our customers` expectations."

Monkhouse continues: "The research proves that even though we are the fastest growing managed hosting company in Europe, our customers continue to receive a very personal level of service and support. "We`ve achieved this reputation because our people are exceptional. Our culture encourages people to be passionate about resolving any issue whatever it entails. This is not just a business philosophy for us it`s a way of life!"

Vanson Bourne, the independent research company commissioned to carry out the survey, evaluated the levels of customer satisfaction within the industry versus the likelihood of customers to recommend their hosting provider. Two hundred companies were interviewed during May 2005.