With an average score of 4.24 out of 5, Infobip is the world's best rated vendor in this year's A2P SMS messaging vendor survey by ROCCO. The independent survey saw participation of more than 400 telecoms professionals from 326 mobile network operators in 147 countries.
They were asked to grade vendors on over 38 performance and leadership KPIs, such as technical expertise, quality of service, monetisation of traffic, uptime, implementation process, technical support, global presence, industry expertise, local knowledge and many others. Under the Rocco proprietary methodology, companies with the average grade above 4 have been ranked Tier One.
"It is an accolade to be recognised as a Tier One vendor in our reports, because we provide an independent and completely neutral outlook on the market," said Jason Bryan, ROCCO's CEO.
"Infobip has a local sales and account management office based in Johannesburg, providing local enterprises with access to our knowledgeable team to assist with your various communication needs. We can assist with a range of solutions such as SMS, e-mail, push, voice and OTT communications, allowing enterprises to leverage off our international footprint," said Craig Greenwood-Selby, Regional Manager for Infobip SA.
"This achievement is evidence of our hard work with mobile operators worldwide and inspiration to continue on the same path. We're proud of our focus on innovation and proactive approach to clients and partners, who helped us get to where we are today. We are delighted that our efforts have been recognised by the telecommunications industry, but realise that we are just starting," said Silvio Kutic, CEO of Infobip.
ROCCO has been providing independent and unsponsored research in the specific niche area of Roaming and Interconnect since 2012. This year's survey featured the greatest number of mobile operator respondents thus far, making it the most comprehensive industry survey of its kind.
More information on the report is available through its Web site.
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