While there is no disputing that updated information technology, new systems and solutions, and the rise of different channels of telecommunication continue to add dimension to the global information and communications technology (ICT) sector, pursuing these would be futile without the most prized asset within any organisation - its people.
A company`s collective human capital remains a top commodity within any sector of today`s economy. Innovation, delivery and service are paramount, and the level of a business` in-house capability, skills and knowledge have become just as important.
Innovation within the networking and solution integration market is highly dependent on product knowledge and capability. Tight deadlines and strict budgets mean that investors are compelled to adopt a cautious approach to ICT infrastructure and partnerships with IT service providers. Results must match expectation and delivery should be as smooth and hassle-free as possible.
A company has to rely on its people to transfer their knowledge, apply their skills and maintain service level agreements. Contact between client and service provider depends an ongoing commitment to the contract, proactive response and guaranteed turnaround time.
The rate at which technology now develops and the pace at which international manufacturers produce to meet growing demands forces companies to seek out, employ and retain the services of those in the know. Up-to-date training and exposure to development, product roadmaps and general trends is very much a part of this process.
Businesses are compelled to develop their technological capability in line with the advancement of technology. Companies ensure compliance by outsourcing their ICT management, bringing on external skills to support in-house capability. Technology is an enabler, but it requires human expertise to derive the benefit.
In terms of maintaining a company`s level of service and ensuring a healthy level of client interaction, human capital should rate equal to other key assets such as data and infrastructure. While systems enhance processes and procedures, and technology helps to create an environment of efficiency, it is people and human interaction that normally makes all the difference. Technology, at the end of the day, can only take a process so far - service, control, dedication and commitment are all in the hands of people.
Successful businesses have always understood this principle and have adapted technology strategies, corporate networks and business models accordingly. Large-scale, hi-tech solution implementations and substantial infrastructure migrations and integrations depend chiefly on business requirements - and these, in turn, are dependent on the role played by people.
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Integr8 IT (Pty) Ltd is a network technology services and solutions company. A recognised leader in the field of system integration, the company employs a wealth of highly skilled, best of breed, certified system engineers who are directly involved in high level consulting, support and integration.
The company`s core focus is on network infrastructures specialising in design, planning, deployment, management and maintenance. It has offices in Johannesburg, Cape Town, Durban and representation in Port Elizabeth, East London, and nationally across the southern Africa region.
Integr8 IT is a Microsoft Gold Partner for Enterprise Systems. The company has been accredited as the Mid-Market Infrastructure Integrator of the Year for the last two consecutive years. The company is also strategic partners with CA, 3Com, Citrix and MTN Network Solutions, and has been honoured with a position among SA`s Technology Top 100 Companies.
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