Apropos Technology, the provider of multimedia interaction management solutions, has announced that Nasdaq-listed Digital Insight, a preferred e-finance partner for financial institutions, has chosen Apropos`s Total Interaction Management for its external customer service contact centre. Apropos will enable Digital Insight to monitor agents in realtime at two locations and measure and monitor performance of its centres. Apropos solutions are distributed in South Africa by CCH Enterprise Solutions.
"Guiding our clients in creating and maintaining a revenue-generating website, and in effect, becoming the financial hub to their customers via the Internet is Digital Insight`s goal," says Lois Peck, director of customer service at Digital Insight. "Constant communication with our clients is an important part in making that goal a reality. With Apropos`s Total Interaction Management, Digital Insight can provide its clients a wide variety of media channels to contact our customer service centre. Apropos will help us provide excellent customer service and stay competitive."
Digital Insight is a leader in outsourced Internet banking services. More than a million customers from more than 880 client financial institutions use its Internet banking product. Additional services include bill payment, cash management, lending, data mining/target marketing, e-commerce via a financial Web portal, and website design and hosting.
In addition to providing ACD capability for voice calls, the Apropos solution will allow individuals to interact with customer contacts received via e-mail, fax, and voice mail.
"Apropos is positioned to help start-up and dot.com companies with their customer service support needs," says Jody Wacker, VP marketing at Apropos. "We are dedicated to providing companies with a solution that is flexible and scalable so, as they grow, they can easily keep providing the service and support required in a highly competitive market."
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