An average of 300 people per day have visited Vodacom Service Provider Company`s (VSP) new walk-in customer care centre since it opened in Century City on 1 October 2002. This is the second walk-in customer care centre opened by VSP, the first being launched in November last year at Vodaworld in Midrand.
Samantha MacNaughton, Executive Head of Vodaworld, said: "Both walk-in customer care centres have been tremendous successes. Since 1 November, the average number of customers who visit the Century City centre every day has increased to almost 500 people. This is close to the figure for the Gauteng walk-in centre and shows that the Cape is matching the country`s economic powerhouse in many industries."
Ms MacNaughton added that the success of both walk-in centres could be attributed to the fact that while telephone-based customer care fulfils a vital need, many cellular customers still prefer face-to-face interaction with customer care agents. The Century City walk-in centre employs 13 customer care consultants.
The rapid growth of telephone-based call centres has been one of the most striking features of work life in many countries over the past several. Automated call distribution, the use of standard scripts and predictive dialing are just some of the technological advances employed in these call centres.
The walk-in customer care agents have to date helped thousands of Vodacom customers come to grips with phobias and insecurities relating to SIM swaps, contract transfers, insurance, account payments, cellphone repairs, migration from one tariff plan to another, and upgrading to a new cellphone.
Vodacom`s Century City walk-in customer care centre is open from 10am to 9pm Mondays to Fridays, from 9am to 9pm on Saturdays and public holidays, and from 10am to 9pm on Sundays. Telephone the customer care centre on 021 552 0093 653.
The physical address of the centre is Shop 136, Canal Walk, Century City.
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