Companies want to drive complexity out of their infrastructures and reduce costs while improving business responsiveness in order to keep pace with changing market conditions.
Customers want more and they are keen to explore the pay-peruse (utility computing) concept and models. Ownership of the infrastructure is not important, safety is.
Service-oriented architecture (SOA) is still a drive. SOAs facilitated the deployment of "componentised", standard-based functional modules, allowing for interoperability and flexibility in application integration and operation. Storage and data management services are becoming a necessity to enterprises.
Security will continue to be one of the top three priorities of companies. This will include IT service continuity management (ITSCM), as companies are beginning to understand the importance of ensuring that critical business data is secured and is accessible to the business when required. New regulations that have been promulgated are adding pressure on businesses to ensure the correct data standards are enforced and adhered to.
The infrastructure dilemma
Understanding these trends, how are businesses responding? Companies that own, host and manage the IT infrastructure needed to deliver the platform required by the sophisticated software solutions deployed by businesses today, are finding it difficult to keep pace.
Where elements of the IT infrastructure are outsourced, these outsource services are usually provided by various companies, which makes it difficult to manage and ensure that a consistent and reliable service is being provided.
Additional challenges include the retention of specialised IT staff required to manage the IT infrastructure, by being able to pay the salary costs of these staff and to offer them the career opportunities they are constantly looking for.
The UCS Solutions answer
UCS Solutions is the services and solutions arm of the JSE-listed UCS Group. USC Solutions has been providing infrastructure services for many years and understand what it takes to manage the IT infrastructure required by businesses today. We understand the unique challenges that business are facing and have solutions that have been designed to drive the complexity out of the management of IT infrastructure as well as conforming to the ITIL guidelines of best practice.
We have developed a cost-effective, end-to-end IT infrastructure service offering that includes:
* Network service management
* IT service continuity management that includes disaster recovery service planning, implementation and management
* Data centre facilities and services that are provided on a 24x7x365 basis
* Data storage and backup services
* Operating system and database management and performance tuning
* Desktop support services
* Customer call centre services
The abovementioned services are provided remotely, where the infrastructure is hosted on the customers' premises, or on site where the servers are hosted in the UCS Solutions data centres.
Want to know more? Contact Ian McAlpine on e-mail: ian.mcalpine@ucs-solutions.co.za or call him on (011) 518 9000.
For more information, visit www.ucs-solutions.co.za.
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