Global Business-to-business e-Commerce infrastructure specialists, Izodia (formerly Infobank), has launched a Global Support Centre located at Izodia`s office in South Africa to provide top level support to its worldwide customer base. Additional support for Izodia`s worldwide customer base will be provided from Denver in the United States.
The new Global Support Centre, manned by IT specialists recruited in South Africa, will operate 24-hours-a-day, 365-days-a-year and replaces a third-party service that was utilised over the past year.
"Izodia`s international growth and the company`s commitment to providing its client base with a high standard of support, no matter where they are in the world, are the prime motivators behind this venture," says Gavin Lourens, Country Manager for Izodia in South Africa. "This facility will provide support for our clients, partners and distributors in all countries worldwide.
"The major criteria in staffing the new centre was to employ IT professionals who were experienced, highly motivated and well trained to give best-in-class service to our customers and partners. The support team was selected from a short list of more than 200 applicants."
Guy Ponsford, Director, Global Services for Izodia, says the company has built up a strong client base in various parts of the world since Izodia was launched eight years ago.
"We are committed to providing high levels of support to our clients to ensure that Izodia InTrade 5, our innovative B2B e-Commerce solution, continues to operate at optimum levels. The establishment of a dedicated Global Support Centre allows us to meet this commitment.
"The appointment of candidates was facilitated by a personnel selection and recruitment process developed for Izodia. The team of professionals staffing the Global Support Centre has undergone extensive training with the InTrade 5 Product and they will add to their skills through exposure to on site application issues. They will also undertake creation and population of a global knowledge base among other value-added services as part of their responsibilities," continued Ponsford.
The Izodia Global Support Centre is based at the Izodia offices in Sandton, north of Johannesburg and will utilise an in-house developed Web-based Issue Tracking System sited in Denver, Colorado at facilities provided by InFlow Inc.
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Founded in 1993 in the United Kingdom with North American headquarters in Broomfield, Colo., Izodia (formerly Infobank) is an international leader of business-to-business e-commerce software and services. With its flagship offering, InTrade 5, Izodia delivers a B2B solution that easily configures to support the unique needs and complexities of a company and its trading relationships, whether it`s e-procurement, e-supply or an e-marketplace.
InTrade is designed to easily integrate into a company`s existing procurement and supply processes - and those of business partners. With offices throughout North America, Europe, South Africa and Australia, Izodia `s customer base extends over four continents and across a diverse array of industries, including healthcare, manufacturing, utilities, mining, aerospace, government and retail. In South Africa, Izodia is addressing the market through channel partners, strongly supported by a locally based, experienced team of e-business specialists well versed in Izodia`s e-business solution, InTrade 5. For more information, visit www.izodia.com
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