JBA, a worldwide leading supplier of enterprise management software to the highly competitive mid-market sector, announced today the launch of JBA Call Logging. This is a new addition within JBA Engineer Work Control, a constructable Service application that allows call desks to deliver the highest levels of customer service.
Service call desk software applications are typically designed to cover a broad range of businesses, and as such are only able to effectively provide the basic services that are necessary for all business sectors. This can often lead to users changing their processes to suit the software they are using, as this is preferable to not automating the action at all.
JBA Call Logging uses JBA`s @ctive Modeler to allow users to shape the application around their own business needs, as Bruckner de Villiers, Managing Director of JBA South Africa explains:
"Making a request for service at a busy call desk is often where the customer gains their first and lasting impression of your company`s efficiency - a fast and informed response is required. However, different types of business will require different types of options from their software - some may need to access existing information, some may need to enter it from scratch, and so on.
"It is therefore vital that staff can quickly and easily access the process that suits their role, and it is this requirement that JBA Call Logging recognises. It works around the user, rather than vice-versa, and ensures that any firm`s business processes can be accurately replicated and automated."
A further benefit is that the software can be reconfigured at any time, and so can be altered to provide for new procedures and methods as and when they are adopted in line with the changing demands of the industry.
"Modern businesses need to be fluid enough to recognize changing market requirements, and quickly and efficiently change to meet them. In today`s market it is the good customer relationships provided through service which is a key differentiator, and JBA Call Logging gives businesses the tool they need to gain a real competitive advantage," De Villiers continued.
For further information, please contact Yolanda Komen at tel. (011) 804 5062; fax (011) 804 5072; e-mail ykomen@jba.co.za
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JBA South Africa
JBA South Africa (Pty) Limited, is the South African subsidiary of JBA, which in turn is a division of Geac Computer Corporation; with local offices in Johannesburg, and Cape Town, and with a strong presence throughout sub-Saharan Africa.