Matthew Bender Gives Customers Fast Access To Publications With EMC-Based Web Ordering System @Story = EMC Corporation, the world`s leading provider of intelligent enterprise storage solutions, today announced that legal information publisher Matthew Bender & Company, Inc. is utilizing EMC`s Web Site Management Service for an innovative electronic commerce application that uses the World Wide Web to receive orders and speed delivery of products to customers. Matthew Bender, a Times Mirror Company, publishes nearly 500 titles for law firms, universities and others involved in the legal profession. Because of the timely nature of the content, time-to-market is critical and New York City-based Matthew Bender is utilizing the World Wide Web to give customers the fastest access to its vast database of publications. Matthew Bender was the first company in the legal industry to enable customers to purchase legal information in small quantities as well as through full subscriptions. The specialized site, www.bender.com, has been experiencing an ever increasing number of Web-based orders. Through EMC`s service, the Matthew Bender Web site is hosted and managed at EMC`s state-of-the-art Internet Services Data Center in Hopkinton, Mass. Using EMC`s comprehensive service, Matthew Bender can receive, confirm and securely invoice transactions over the internet while rapidly filling and shipping orders. In addition, the Matthew Bender Web site provides special sections where visitors can read and electronically discuss topical legal issues and rulings. "This service was developed in direct response to customer demand for faster access to critical legal information. In developing this application, we were looking for a provider who could give us the highest levels of service and support and EMC excelled in both areas ," said Jim Longo, Director of Marketing Information Technology at Matthew Bender. "Having our revenue-generating Web site down is like having our phone off the hook. EMC is providing us with the high availability, fault tolerant Internet solution we need in order to maintain leadership and continue to provide our customers with the highest levels of service and responsiveness." Matthew Bender selected EMC`s Web Site Management Service, in part, because EMC`s Symmetrix Enterprise Storage systems are the information foundation for the service. Matthew Bender uses several Symmetrix systems in its facilities in Albany, New York and New York City and has realized 50 to 75 percent performance improvements on key production applications. Jim Fitzgerald, EMC`s Vice President of Internet Services, said, "Companies like Matthew Bender realize that time-to-market is a critical success factor when it comes to electronic commerce and that high availability is paramount if a Web site is to generate revenue. EMC is in the business of providing highly available, high performance information access and is giving industry leaders like Matthew Bender the tools and service to get up and running quickly and reliably." EMC`s monthly-fee-based Web Site Management Service is delivered through a data center designed with fast, reliable, fault-tolerant internet access in mind. Communication is provided by redundant high-speed T3 and other telecommunication lines and multiple internet access service providers to insure continuous site access. The electronic firewall-protected center is equipped with redundant servers and storage as well as electric generating capabilities in the event of a power failure.
Share
Editorial contacts