How Commercial ICT is leading the way in professional IT outsourcing.
Through cost-saving initiatives and structured site evaluations, we are able to draft the most cost-effective and service-based service-level agreements (SLAs) for all our customers.
At CICT, we believe in complete transparency with our staff and customers and always promote this within our SLAs. We offer completely free network audits to understand your network, evaluate IT expenditures and costs, validate your risks, train your staff and be on call 24/7. CICT will not start an SLA without a deep dive into your infrastructure and network design.
Moving from self-employed IT staff to IT outsourcing has always been a stressful transition for many businesses; to simplify this transition, we at CICT ensure we always have the best qualified staff, professional projects teams, leading technologies and a professional manner at all times. We understand, build and support all critical business systems to ensure our customers' needs are met.
With key partnerships, we are able to provide not only cost-effective solutions but improved internal and external business systems or applications. Partnerships include: Microsoft, Sophos, Redstor, ISP and many more.
Common questions when considering IT outsourcing:
- Will we save costs without hampering our service levels in our IT departments?
- When will we see the benefits when considering to outsource our IT functions?
- Will we have better support from an outsourced company versus a full-time employed staff member?
To answer all these questions:
Although there are always cost savings for businesses considering IT outsourcing, these costs should not be the business's main concern when considering IT outsourcing. Fully qualified IT professionals come at a large cost to any business due to the skill and training that these staff have undergone. To reduce this cost, we structure an SLA agreement based directly on your business needs and requirements. We structure your network to be supported and maintained by our full staff complement as well as our own internal help desk. This ensures business continuity at all times within your IT department and IT functions. We ensure to cover all your network/server and user support with a detailed and dedicated handover process to ensure there is no breach in service within your IT department.
Businesses that consider this transition will see the benefits before the start of the SLA. Part of our take-on process is to fully and comprehensively audit your entire infrastructure, record your risks and map out your network. We evaluate your current costs and IT-related expenses and draft a full IT assets register; all this before you make your first payment towards the SLA. Other benefits include:
a) 24/7 support. When your assigned IT/network support engineer is on leave/sick leave/study leave, we replace this assigned engineer immediately to ensure you always have full-time representation within your IT department.
b) Your information is secured with military-grade encryption. All your IT-related information is captured in our protected data centre. Passwords, access to critical systems, IP addresses, user and branch information, ERP system access and many more are captured in our database to ensure you never lose access to critical systems when your current IT staff member leaves your employment.
c) Support from a professional team. Most IT managers are fully qualified in their field but do, from time to time, struggle with a problem that they have never been exposed to. This could cause unrepairable systems and system downtime. At CICT, all our staff have access to SNR support to assist them with these functions and business-critical systems. Where most companies need to pay an additional fee for immediate support escalations, we have a team dedicated to all our SLAs to assist our on-site staff with these business-critical matters.
d) All our staff are fully Microsoft certified. We promote training within our business and ensure all our staff meet the required Microsoft guidelines at all times.
e) Aggressive monitoring. At CICT, we complete daily verification of all business-critical infrastructure. Backup verification, anti-virus verification, firewall verification, internet verification and many others. We have fully managed systems that monitor all our customers networks 24/7. This is done through RMM's remote monitoring management systems. Before a critical failure is raised, we are aware and have planned the emergency repair to avoid network downtime.
Most full-time employed IT professionals are passionate about IT and therefore should always give any business 110% of their dedication and commitment. In the case of outsourcing with CICT, businesses have the full support of an entire team, effectively taking your IT staff complement from one staff member to 30 staff members. This in itself is a great improvement on service, dedication, commitment and business continuity.
Consider enhancing your IT support functions and contact CICT today for a free assessment and IT systems evaluation to assist you in making the best decision for your business.
Share