Metastorm, a leading provider of business process management (BPM) software for automating, managing and controlling processes and distributed in SA by Software Futures, today announced that The Presidency in SA has selected Metastorm e-Work to automate and streamline internal processes for handling and tracking correspondence and to automate its recruitment processes.
The Presidency deals with the flow of all information from citizens, government departments, businesses and other non-governmental organisations, to the executive office of the President and the Deputy President. Traditionally, all correspondence has been tracked and forwarded to the appropriate department manually. The diverse nature of the incoming letters and e-mails has led to challenges in providing responses in an appropriate timeframe, maintaining an adequate level of customer satisfaction and delivering the high standard expected from the highest office of government.
The new system will be implemented to 350 users so that correspondence for the entire organisation can be recorded, tracked and responded to in a suitable timeframe. The system will be delivered by IA Systems, one of Metastorm's partners in SA working in partnership with SITA (State Information Technology Agency). The solution will also integrate with its existing content management system, Hummingbird.
Maria Farelo, Project Manager at The Presidency, said: "We selected IA systems to deliver a BPM solution from Metastorm because of the rich functionality it provides. e-Work will give the Office of the Presidency the flexibility it needs to deliver e-government initiatives, and by using this technology to streamline government business processes, we will be setting the standard for e-government in SA."
"We are delighted to work with The Presidency on its BPM solution. e-Work is ideally suited to government bodies because it has a record of delivering impressive ROI, a short implementation cycle and can provide an organisation which is under such intense scrutiny with a way to analyse and control the standard of its work," says Daniel Hall, Director at IA Systems.
Neil Berry, country manager for SA at Metastorm, said: "Metastorm is very proud to list the South African office of the President among its customers. Having such a high profile customer in SA validates our investment in this fast-growing market. We look forward to working with The Presidency to help it achieve increased customer satisfaction and maintain its high standards."
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As the leading provider of business process management software for automating, managing, and controlling processes, Metastorm is the only company helping organisations achieve enterprise process advantage - a heightened level of business performance resulting from increased process efficiency, control and agility. With a focus on complex, human-centric processes that are unique to their organisations, Metastorm's 700+ global client base in manufacturing, financial services, business services, healthcare and government are achieving rapid ROI and unique process advantage in customer service, supply chain operations, risk management and internal operations. Metastorm is distributed in SA by Software Futures. For more information, visit www.metastorm.com or www.softwarefutures.com.
The Office of the President
The Presidency deals with the flow of all information from citizens, government departments, businesses and other non-governmental organisations, to the executive office of the President and the Vice-President. As the highest office in the country, the Presidency strives to provide quality professional support to the President, Deputy President and Minister in The Presidency in the execution of their constitutional, oversight and executive responsibilities.
IA Systems
IA Systems provides knowledge enabling systems encompassing document, record and knowledge management. Based in Johannesburg, it focuses on providing solutions for managing, controlling and making companies intellectual assets available. These assets include process, documents, people and data. IA Systems has a dedicated team who focus on delivering consulting, training, implementation, project management, support and technology acceptance services.
Software Futures
Software Futures was established in 1994 and is a 51% black-owned, broad-based empowerment company. It is a leading provider of packaged, bespoke and integrated business software solutions to medium-sized businesses, large corporations and government. In addition, it delivers software development best practices consulting and tools to IT departments and software development companies.
The company's success is built on a heritage of innovative, skilled and passionate people, and the consistent application of internationally accepted best practice. This, coupled with an innovative approach to business, has ensured that Software Futures has an enviable track record of successful projects and loyal clients.
Software Futures has consistently been at the forefront of initiatives to standardise the IT industry and enable the process of software delivery to be simpler and more predictable. The company's offerings include strategic sourcing, custom development, business and IT best practice consulting and training, ERP and CRM solutions, data quality services and product development.
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