Insurance company, Metropolitan Life, is one of the first life assurers to roll-out live voice-interactive training to staff and intermediaries, using Internet technology. In an exclusive and close collaboration with e-learning partner CampusWise, this forms a key part of the company`s e-initiatives programmes.
InterWise, the new generation e-learning solution which is being implemented, enables live Internet-based training with full two-way voice interaction for a superior learning experience. This compatible platform allows direct online contact with broker consultants and selected brokers during training and afterwards during discussion sessions. Just-in-time training rather than just-in-case training is now a reality.
The initial project, Broker e-Initiatives 2001, launched on 26 June, will be rolled out to independent brokers around the country. This will incorporate the training of over 100 geographically dispersed intermediaries.
Mervyn Cookson, General Manager: Broker Services, Metropolitan Life, comments: "E-learning naturally flows from e-business drives. This initiative is strategically moving us towards the virtual workplace where business interaction with the intermediary will also be via the Internet. Significant savings on operational costs are anticipated and our service delivery will subsequently improve, thereby adding value to the intermediary`s business."
George Verster, MD of CampusWise, says: "All role players are throwing full weight into this project. The success of a project of this magnitude can only be possible with full dedication. Our support is crucial and therefore the broker consultants and their trainers will enjoy full technical live support in each online training session for assistance on tap. "Business today is all about selecting the most suitable strategic partner to make things happen and we intend helping our client to keep the competitive-edge," he concluded.
Metropolitan Life, in association with XSiNet, have also launched a free Internet service to Metropolitan`s business partners and selected staff.
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CampusWise is a South African live e-learning company established as a marketing and sales channel for the enhancement of voice-interactive Internet technology in the corporate, technical, IT and educational sectors in Southern Africa.
Metropolitan Life
Metropolitan Life celebrated its centenary in 1998, along with 100 years of successfully doing business in the financial services industry. Metropolitan Life`s ongoing commitment to continually improve and diversify its range of products and services is once again reflected in its latest e-initiative programmes.
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