Mitel has announced that respected industry research firm InfoTech has confirmed its market leadership position in the US for IP telephony (IPT) for small businesses.
According to the report titled: "InfoTrack for Unified Communications: 2008 SMB Market Analysis" (IUC), Mitel captured 17.2% of the 2007 SME IP telephony market, well ahead of major competitors like Cisco, Avaya and Nortel. Following its merger with InterTel in 2007, Mitel gained 8.5% of market share, beating its closest competitor NEC by 3.4%. InfoTech defines the SME market as small businesses with two to 100 employees and medium businesses (MB) with 101 to 500 employees.
"We're very excited to be acknowledged again as the SME leader," said Andy Bull, director for Mitel South Africa.
"The strength of the Mitel brand in the SME market is well known. With a growing portfolio and expanding channels to market, we continue to increase our market footprint and reinforce our position as the trusted provider of unified communications for SME and enterprise businesses worldwide," said Bull.
"Mitel's business in South Africa is experiencing significant growth in all market sectors," he added.
During 2007, IPT shipments to the US SME market increased by 18%, compared to 2006. Results from the InfoTech InfoTrack Unified Communications (IUC) research study indicate that 19% of small businesses surveyed had already started implementing IPT by the end of 2007, while 16% indicated that they had already completed their migration from TDM to IPT, and 41% planning to implement IPT, including 8% that had conducted trials. Of the medium businesses that participated in the survey, 16% had completed the migration to IPT and 32% indicated that they had already started implementing IPT. Another 32% noted that they were planning to implement IPT, including 3% that had conducted trials. Only 20% of the MBs had no plans for IPT implementation.
In June, Mitel introduced new unified communications products tailored to address the needs of growing SMEs with easy to deploy messaging, audio and Web conferencing, mobility solutions, and easy-to-use IP desk phones that help drive efficiency and productivity, increase customer satisfaction and grow revenue.
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InfoTech, a division of T3i Group LLC, provides global market intelligence on telecom and unified communications equipment vendors, including shipment, revenue and market share data. T3i Group's other business units include telecom pricing and tariff database firm, Tarifica; telephony equipment feature and functionality database firm, TelecomTactics; and telecom industry news, information and webinar provider, TelecomWeb (www.telecomweb.com). T3i Group is headquartered in Parsippany, New Jersey, with additional offices in New York City, London, England and Cherry Hill, New Jersey.
Mitel
Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organisations of all sizes. Combined with a full range of managed services that include voice and data network design and traffic provisioning, custom application development, and attractive financing options, Mitel is reinventing how successful organisations gain competitive advantage by easily collaborating and communicating over distance and time with customers, colleagues and partners. Mitel's (www.mitel.com) US headquarters are in Phoenix, Arizona. Global headquarters are in Ottawa, Canada, with offices, partners, and resellers worldwide.
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