Mobius EDW suite establishes niche in high-volume arena

Currently, one of the biggest problems experienced by companies servicing a multiple customer base with disparate document environments, is the lack of an effective communal archiving system and the inability to conveniently and chronologically integrate all the documents in order to sustain the highest level of customer service.

Mobius Management Systems`Electronic Document Warehouse (EDW) software suite`s ability to create a single comprehensive document indexing system for organisations with large and disparate customer communities has entrenched its standing as a solution of choice for those with enterprise-wide requirements.

The suite of products, available locally through Bateleur Software, was recently chosen by world leader in the electronic distribution of travel, the US-based Sabre Group, as the foundation for its information delivery and report distribution strategy for users across the globe. When fully implemented, the Sabre site will rank as the largest Mobius installation in the world.

Sabre, a leading provider of information technology solutions for the travel and transportation industries - including customised software development and software products, transaction processing, consulting and total IT outsourcing - has more than 35 000 hotels, 30 000 travel agents, 400 airlines, 50 car rental companies, and numerous trucking companies, railway operators, tour companies, ferries and cruise lines linked to its system.

With the information provided by the Mobius EDW software suite, these companies are able to generate passenger travel schedules, develop maintenance and engineering schedules, and obtain financial and other performance reports for managing their businesses and relationships with Sabre.

Sam Selmer-Olsen, Director of Bateleur Software Holdings says the Sabre installation will see users provided with a communal viewing system, and a single comprehensive document indexing and mining capability from their desktops to the more than 500 000 reports that the system will archive and distribute.

"As such, the Mobius EDW suite is ideally positioned as a workable and cost-effective solution for large South African corporates requiring a single comprehensive document indexing system for customer documentation spread across numerous locations. As an integrated suite of products that archives and integrates documents of different formats on a variety of computing platforms and electronic storage devices, Mobius EDW makes the documents available for viewing over corporate networks and the Internet,"

He adds that an organisation`s customer information management system may be expanded to include DocumentDirectÒ for the Internet, which enables access to the document archive with generic Web browsers, and DocumentDirectÒ, a Windows-based viewer.

DocumentDirectÒ provides flexible user options and can be described as a Windows-based viewer for the "power user", making it possible to simultaneously view multiple documents. A clerk or customer relations representative can therefore integrate vertical industry applications and customise the system for specific needs.

DocumentDirectÒ for the Internet is ideal for Internet/Intranet document self-service and also allows for electronic bill presentment and payment.

In the case of Sabre, the security of the Mobius system also delivers added benefits in the company`s development process. The software is fully Y2K compliant and provides Sabre with a superior indexing capability that makes it easy to search and access documents. It also enables the company to set in motion its plans for offering worldwide customers access to reports via their desktops, at any time convenient to them.