Despite ongoing customer complaints, SA's second mobile operator, MTN, denies it is experiencing any issues with its billing system, which has been known to be problematic in the past.
According to consumer complaints on Web site HelloPeter.com, MTN subscribers have had ongoing issues relating to over-billing or unauthorised billing.
The complaints raised are reminiscent of last year's issues relating to the operator's then new billing system.
Subsequent to the implementation of the new system, MTN was plagued with technical problems, such as over-billing, under-billing, incorrect rate charges and large-scale service cuts.
At the time, customers reported unexplained bills of up to R91 000. Later last year, the faulty system mistakenly disconnected 20 000 MTN subscribers for reaching their credit limit.
However, the operator explains that these new complaints are isolated issues.
“MTN takes the satisfaction of its loyal subscribers very seriously and investigates every complaint on a case-by-case basis. Currently, MTN is not experiencing any billing issues with its billing systems,” maintains the operator.
It explains that it is investigating the complaints and hopes to have an explanation within the next 24 hours.
MTN has since responded to and resolved the complaints levelled against it. As per the explanations given, the complaints stem from hiccups in the operator's procedure and policies. Wherever applicable, MTN has rectified any mistakes or confusion, it says.
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