Pick `n Pay, a South African retail chain, is to upgrade 4 000 point of sale (POS) systems with NCR`s Advanced Store@Retail software in all corporate and the majority of non-corporate franchise stores throughout SA and other southern African countries.
The NCR Advanced Store@Retail solution is designed to integrate with the Internet at checkout. Store personnel have the ability to access real-time transaction or inventory information at the POS workstation.
Retailers can also present Web-based promotional information on consumer displays at the POS, linking messages to specific items purchased.
Advanced Store@Retail`s Web-based technology allows for secure collection and management of complete sales transaction data. This allows for improved store-based information management of such programs as customer relationship management (CRM), which NCR believes will ultimately generate higher customer retention.
Under the terms of the agreement, NCR - through local distributor National Data Systems (NDS) - will install the NCR Advanced Store@Retail solution on Pick `n Pay`s existing base of more than 4 000 NCR 7452 terminals. With installation scheduled for 2001, the deal includes software licences and software development services.
"We chose NCR Advanced Store@Retail after reviewing several companies, because we expect this solution will increase productivity and improve delivery of new applications to our stores," says Ronnie Herzfeld, information systems director and CIO at Pick `n Pay.
NCR believes that its Advanced Store@Retail can increase employee productivity by up to 10%.
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