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New accidental damage product offering launched in SA

Johannesburg, 22 Sep 2011

In a world first, Tarsus Technologies, southern Africa's leading value-add IT hardware distributor, has announced the availability of a new accidental damage product designed to change the way notebooks and desktops are sold in South Africa.

The new product offering, known as Tarsus Accident Guard (TAG), is available exclusively with products purchased from Tarsus Technologies.

Following detailed research into the warranty requirements of resellers and their corporate and end-user customer bases, it became evident that the levels of frustration regarding traditional warranties not covering customer-induced damage or the effects of virus attacks have been rising steadily over the past few years.

Tarsus has launched TAG to complement the existing vendor warranties, which will ensure the majority of notebooks and desktops sold by Tarsus will not only be covered by the normal manufacturers' warranties, but will now be fully covered in the case of accidental damage. In addition to this, Tarsus has included a contribution towards dealing with the effects of a virus attack as well as ID theft.

“With an increasing number of devices being targeted for corporate espionage and cyber crime, which obviously includes the effects of ID theft, TAG also pays out towards the cost of the legal fees associated with recovering from identity theft, and damage to hardware and software as a direct result of virus attack, which is a world first,” says Tarsus CEO Pierre Spies.

“It's a solution that we believe is truly unique in the local market and one that will equip Tarsus-loyal resellers with a competitive advantage that will be difficult to match,” he continues.

Tarsus Accident Guard allows users to extend the manufacturer's warranty on a notebook and desktop to provide genuine peace-of-mind in the real world, and not just the usual cover for manufacturers' faults,” says Spies. “Further to this, the cover can be purchased upfront for up to two years - another world first.

“For complete peace-of-mind, nothing comes close to this in terms of value for money,” he says. “In essence, if your warranty doesn't cover it, Tarsus will... simple as that,” Spies enthuses.

Spies says the solution is currently only available to customers in the South African market, and is limited to desktop, notebook and tablet hardware. However, Tarsus' long-term strategy is to extend the solution into sub-Saharan Africa and across all manner of technology infrastructure.

“TAG is a result of a match-up between southern Africa's largest IT distributor and the world's largest insurer,” explains Channel Risk Management managing director Lars Forssman. “Based on Tarsus' vast economies of scale, we were able to successfully negotiate the widest possible cover at the lowest rates available anywhere - so low, in fact, that the deal had to be rubber-stamped at the insurer's highest level in New York.

“We believe that Tarsus Accident Guard is one of the most significant IT channel innovations in many years. It is the end result of our company's desire to ensure that our customers and partners alike benefit from our drive to provide them with a competitive advantage,” concludes Spies.


Tarsus Technologies

With more than 26 years of experience in the ICT industry, Tarsus is the leading value-added distributor in South Africa, specialising in the supply of the world's foremost PC and peripheral hardware brands to the local reseller channel.

Tarsus strives to meet the channel's needs for credit funding, stock availability and efficient logistics, ensuring that resellers are able to deliver the highest quality service to their customers, focus on support and compiling the best overall solutions for their end-user customer base at the lowest possible cost.

The company prides itself on its flexibility, adaptability, knowledge, skills and successful track record combined with an industry-leading ability to manage large rollouts. These are the reasons Tarsus has consistently been rated as the top distributor in the country by international vendors, resellers and the IT media alike.

With its strong commitment to the South African channel, Tarsus is able to not only make the reseller channel more efficient, but more importantly, it plays a vital role in dramatically reducing the costs of doing business in the local ICT market.

Tarsus distributes a range of products from the world's leading manufacturers, including Acer, APC, Cisco, Dell, Gateway, HP, IBM, Lenovo, Meissner, Microsoft, OKI Printing Solutions, Toshiba and Samsung.

Tarsus' head office is situated in Johannesburg with branches in Cape Town, KwaZulu-Natal, Port Elizabeth, Bloemfontein and Nelspruit. Tarsus has also extended its footprint into Africa with branches in Namibia, Botswana and Mauritius.

More information about Tarsus is available at:

Channel Risk Management

Channel Risk Management (CRM) is MB Technologies' insurance broking and financial services arm, born out of the initiative to provide the widest possible cover at the lowest possible premium for the group's client base.

CRM is a fully-fledged financial services provider in terms of the Short Term Insurance Act, enabling the company to continue developing its own specialist range of products, underwritten by a combination of the world's leading insurance companies.

Editorial contacts

Anton J van Rensburg
puruma business communications
+27 860 PURUMA (787 862)
Emma Blewitt
Tarsus Technology Group
(+27) 11 531 1000