Novell and EMC Corporation, the world leader in information storage, has announced an agreement designed to help their joint customers reduce time to resolution of service calls and maximise uptime for business-critical storage-network systems. The new Novell-EMC Cooperative Support Agreement (CSA) enables the companies to provide seamless technical support to their mutual customers by offering a one-call solution for those customers holding support contracts with both Novell and EMC. That cross-company support will enable companies using Novell-EMC solutions to get more out of their existing technology - critical in today`s complex multi-vendor IT environments.
"Novell`s vision of one Net will not become a reality on the strength of products and technologies alone," said Novell e-business solutions manager James Thomas. "This support agreement with EMC is squarely in line with Net market trends, and it illustrates the valuable services component of one Net. Not only do our customers expect that EMC solutions will interoperate with Novell software, but they also expect us to provide an integration of services that will help them ensure continual access to business-critical systems."
The interoperability of network resources and the continual availability of those resources are critical issues for businesses of every kind and size; and the integration of so many distinct systems from a large number of vendors can make identifying the root cause of technical problems a difficult process. The Novell-EMC support agreement greatly simplifies and accelerates this process by establishing a structure of cooperation between Technical Support Professionals at both Novell and EMC -- enabling their mutual customers to tap into the combine technical support services of both companies with a single call. This seamless support for Novell and EMC`s mutual customers provides those customers the fastest possible resolution to technical issues.
"EMC`s market-leading information storage products and services bring reliability and scalability to the management, protection and sharing of business-critical information," said Leo Colborne, EMC`s vice president of Global Technical Support. "An important aspect of that reliability is timely technical support. The new agreement with Novell assures our mutual customers that both companies will cooperate fully to ensure the availability of EMC-Novell solutions."
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Novell
Novell, Inc. is a leading provider of Net services software that secures and powers all types of networks-intranets, the Internet and extranets; corporate and public; wired to wireless-as one Net, across leading operating systems.