Johannesburg-based ICT service management ITIL training and solutions specialist NSS has announced that the company - and one of South Africa`s leading financial institutions - had enjoyed a 100% pass rate for the recently released Exin accredited syllabus for the ITIL Configuration, Control and Release Practitioners` course.
NSS CEO Lynda Odendaal confirmed that the new syllabus had been run for the first time in South Africa and, indeed, the entire African continent.
"A key benefit of effective IT configuration management is the value it adds to the other disciplines and processes within IT environments," Odendaal said.
"The change management process is enhanced by the fact that they can perform accurate impact assessments prior to affecting any change within the environment - which will ensure less impact on the organisation thanks to reducing the amount of time and money spent on reworks."
The Control and Release Practitioners Course adds to that by concentrating on integration between change, release and configuration management, thus controlling the full lifecycle of change to the environment - including IT assets, maintenance and so forth, she added.
"More and more companies are planning now to implement configuration management databases (CMDB) - a concept which is becoming increasingly important as it is a core enabling capability. This value of configuration, change and release management will prompt a more cohesive IT service management approach and accelerate best practice adoption within the ICT and IT environments," Odendaal explained.
She said CMDB extended way beyond traditional configuration, incident or change management paradigms in its support of a full spectrum of IT disciplines - from service assurance to capacity planning and application service provisioning.
"As a trusted, consistent - and dynamic - data source, the CMDB supports better business alignment and of course complements IT in reaping significant advantages via improved cost and service efficiencies," she concluded.
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