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NSS provides answers on ITIL V3 queries

Johannesburg, 22 Jan 2007

All current ITIL certifications will be still be valid when ITIL version 3 is released.

That's the confirmation from NSS, responding to queries from some market sectors who are not certain if version 3 poses any problems for current certified practitioners and managers.

Leading ITIL trainer Keith Reynolds says new certification programmes will be developed to ensure that changes in version 3 are addressed.

"You may wish to attend an upgrade course which will be designed to cover the gaps between V2 and V3," Reynolds suggests.

"There is little detail available about the changes in the certification programmes," Reynolds says. "The exam bodies are currently licensed by OGC to continue with V2 exams until April 2007; however, we expect that this date will be extended as the new publications will not reach the market in time to allow the examination bodies (EXIN and ISEB) time to set up the new exam programmes and have the training vendors adapt their material for the V3 curriculum."

NSS has put proactive plans in place to bridge the gap between the current version of ITIL and V3.

"Obviously NSS has been actively following the progress of ITIL version 3, and to ensure we're continually abreast of developments our NSS staff has applied - and been selected - to be involved in the public review process of the V3 publications and therefore have first hand insight into what will be dealt with in the new releases.

"NSS will continue its involvement in the process and remain in close communication with EXIN to ensure they adapt to the new standard as soon as possible," Reynolds adds.

"We've been actively involved in the service management arena for a number of years and are passionate about ITIL," he says. "As a result of our continued close involvement in and understanding of the changes, we are equipped to assist our customers in meeting the challenges posed by the change."

When the Clustered Practitioners were released in 2005, NSS was the first provider in Africa to present the course and its students became the first to be certified on the new format.

Reynolds suggests that anyone who is unsure of the impact of V3 should contact him at NSS at (011) 519 8600

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