Opal implements Rostrym enhancement

Rostrym Solutions, a UK call centre software developer, has enhanced its call centre software so that it can be used in a hosted pay-for-use environment, says Contact Centre World.

Opal, the B2B division of Carphone Warehouse, is the first company to deploy the software to offer a hosted dialler service, which enables call centres to run outbound campaigns from any location that has a phone, PC and good Internet access.

The service brings numerous tangible benefits to call centres, from greater efficiency, time and cost savings, through to much-improved voice and data features, reliability and ease-of-use.

PlantCML, a Gatineau company which already sells close to 90% of 911 emergency call centre equipment in North America, is to move into a new market space, states Metro News.

The European Aeronautic Defence and Space Company bought PlantCML six months ago and is now merging it with its Secure Networks division in order to pursue the market for a new generation of emergency radio communications.

The equipment allows police, fire, ambulance and others to be able to talk to each other over a single radio network.

AIM Technology, a provider of analytical performance management software solutions for contact centres and service organisations, has introduced a quality scoring application for recorded calls, reports Call Centre Clinic.

AIM Quality Scoring is a Web-based call monitoring and grading application that helps standardise call monitoring and scoring in a contact centre environment.

In large, multi-site contact centres with hundreds of agents, a uniform process using consistent evaluation criteria can help an agent not only understand his goals but also strive to deliver improved performance.