Open Text Corporation, a global leader in enterprise content management (ECM), today announced it's extending the reach of its ECM solutions to mobile devices in a bold new strategy designed to help organisations harness the power of today's mobile workforce to increase productivity.
As part of its strategy, the company is unveiling a new application called Open Text Everywhere that will make the entire Open Text ECM Suite available via mobile devices.
Focusing initially on BlackBerry smartphones, the company announced its first set of mobile applications together with its plans for the next 12 months.
The time is right for mobile content applications as smartphones have become more powerful and are a critical tool for productive mobile workers. According to IDC, the number of mobile workers accessing enterprise systems worldwide will top one billion this year.
This increasingly mobile workforce will demand access to more enterprise content, business processes and collaborative tools normally reserved for the desktop or laptop. Today, the biggest applications dominating smartphones are e-mail, calendaring, messaging, personal contacts, and entertainment.
"We call them 'smartphones,' but in practice, they can take over the role of laptops," commented Eugene Roman, Chief Technology Officer at Open Text. "The power of smartphones is only growing and they offer an entirely new platform to extend the productivity of workers in ways we never imagined just a few years ago."
For example, a September 2009 study by Forrester Consulting stated: "BlackBerry devices enable workers to be more efficient and productive in their daily work activities. These productivity benefits vary depending on the type of employee using the BlackBerry device, the range of mobile applications deployed over these devices, and the maturity deployment stage of the organisation. For example, sales professionals can improve weekly productivity by one to two hours per week in a reactive deployment organisation, four to seven hours per week in a proactive organisation, and 13 to 21 hours per week in an integrative organisation. Significant productivity benefit ranges are also achieved by field service and executive management personnel."
"Statistics like those are hard for senior management to ignore as they look to grow their business with shrinking budgets," added Roman. "Business doesn't stop when we leave the desktop or the laptop. It's time to unleash business content, processes and applications to go wherever employees need them on a smartphone. Open Text Everywhere will let CIOs extend the productivity power of mobility across their business."
Open Text Everywhere will deliver a comprehensive view of business processes, content and workplace social collaboration tools via native applications unique to each mobile platform. Open Text's first applications will be introduced for BlackBerry smartphones, but the company also plans to support other mobile operating systems in its product strategy. Open Text Everywhere uses the BlackBerry platform's secure connection transportation layer for fully encrypted wireless communication, and uses the same permission model to allow mobile users to access content in the Open Text ECM Suite.
The company's first Open Text Everywhere applications will be released shortly and include the ability to:
* Manage everywhere -- documents and content: The ability to browse folders, and search, view, manage and e-mail documents stored in the Open Text ECM Suite. This application includes content viewers capable of rendering special file formats, such as PowerPoint onto a mobile screen.
* Engage everywhere through process workflows: The ability to initiate business workflows, attach and view documents related to a business process, approve or reject workflows; all through a user experience designed natively for a mobile device.
* Collaboration everywhere using social media: Utilise Open Text's collaboration and social tools, including participating in communities, viewing and adding to social community wikis and blogs, connecting with users and getting important information from member profiles.
Open Text's plans to expand its mobile ECM applications include the following:
* Mobile applications for vendor invoice management and other transactional content management solutions, integrated with SAP. The applications will allow users to manage content and processes for SAP-based transactions while on the road.
* Mobile applications for its eDOCS document management solution targeting mid-market enterprises, and mobile social media applications based on Vignette Community Services and Vignette Community Applications.
* A mobile e-mail management application that lets customers manage e-mail for legal, regulatory or corporate governance rules.
* A mobile Web site content management application that allows customers to manage and post Web content, respond to emergencies or manage outages.
Longer term, Open Text plans to develop a mobile media management application that lets users import mashed up content images, video and text straight from a smartphone into secure, searchable repositories or online corporate social networks.
For further information, please contact Rob Shaw: tel +27 83 626-3811, fax +27 86 646-4178, e-mail rshaw@opentext.com
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