Lava Systems Africa, an affinity partner of Canadian-based Open Text, today unveiled Open Text`s new business process management (BPM) solution that improves customers` business-critical processes, reduces costs, and more than any other BPM solution, tightly integrates processes with the important documents and other content so vital to users.
The new BPM solution lets customers automate and optimise high-volume processes comprising millions of transactions, thousands of users and multiple applications. With its comprehensive capabilities, the solution eliminates inefficiencies in processes to, for example, optimise cash flow in accounts receivable, improve response times for faster customer service, or reduce costs in procurement.
Integrated with the new Production Document Management solution, Open Text`s BPM works seamlessly with high-volume imaging and document management capabilities in a way that is unmatched by standalone BPM solutions. Customers benefit because users working within a process have all the documents they need at their fingertips, saving time and speeding processes.
Open Text`s BPM solution also integrates with a wide range of business applications, so that more required contributors can be easily incorporated into a process to improve efficiency. Its standards-based, open architecture allows it to work easily with ERP, supply chain, CRM, and office applications such as Microsoft Outlook. More limited systems require users to manually forward information to other systems or to users outside the process in order to complete the chain, creating risks and introducing inefficiencies. The solution also works with other Livelink ECM Solutions, providing access to content in the Livelink ECM Platform`s content repository, and allowing tasks and information from processes in the BPM system to appear in Livelink ECM client interfaces.
"We developed our BPM solution with the idea that critical processes must be seamlessly linked to content and users across the enterprise," commented David Glazer, Chief Technology Officer at Open Text. "Documents and the collaboration between people are what initiate processes. Bringing BPM together with document management and collaboration solutions, as well as a single content repository, provides a powerful solution that is unique in the market."
Glazer offered an example of how the tight integration of these capabilities can vastly improve a customer`s invoice verification process. Using Open Text`s Production Document Management solution, a customer can scan and store invoices, capture data and insert it into an ERP application, which triggers the verification process in Open Text`s BPM solution. The workflow notifies each agent of the invoice`s status and lets users outside of the ERP application approve invoices. For one customer automating invoice verification, Open Text`s solution integrates with Microsoft Outlook and SAP to consolidate the multi-stage approval process and match approvals with incoming invoices all on one unified screen.
Open Text`s solution also helps companies improve processes by automatically collecting and analysing data on processes as they happen. Using the analysis, companies can make changes so that the workflow is more efficient.
For further information, please contact Ray Dalgarno, Lava Systems Africa: telephone (011) 675 3704, fax (011) 675 1021, e-mail rayd@lavasystems.co.za.
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Open Text is the market leader in providing enterprise content management (ECM) solutions that bring together people, processes and information in global organisations. Since launching the world`s first Internet search engine and the first Web-based enterprise collaboration and knowledge management software, Open Text continued its leadership in providing global enterprises with innovative and effective solutions. Throughout its history Open Text has matched its tradition of innovation with a track record of financial strength and growth. Today, the Canadian-based company supports 15 million end-users across deployments in 31 countries and 12 languages worldwide and includes among its client base government departments in Australia, Canada and Japan; the UK Metropolitan Police; British telecommunications, UNHCR and the US Department of Defence. Open Text`s flagship product, Livelink seamlessly combines collaboration with content management, helping organisations transform information into knowledge in order to provide the foundation for innovation, compliance and accelerated growth.
Open Text acquired Germany`s Ixos Software AG in February this year to become the largest ECM software vendor in Europe and the largest pure-play ECM software vendor in the world, according to Bradley West, an analyst with Southwest Securities Inc.
Lava Systems
The Lava Systems Africa (Pty) Ltd, team originated in the late 1990s with the objective of becoming a premier supplier of enterprise systems based around knowledge management, document management, records management, image management, collaboration and workflow solutions. The emerging demands that were identified included government process re-engineering, supply chain co-ordination, customer relationship management, e-government and B2B processing. In support of these business aims, the technology platforms chosen had to enjoy a proven global track record and adhere to open Internet architecture standards and developments.
Lava Systems Africa is a South African-based BEE company dedicated to the sales, marketing, support and consultancy founded upon the Livelink product suite from Open Text, a product that the staff have been involved with since 1998. Lava Systems Africa user base embraces customers from both the private and public sector and includes organisations such as Bateman Projects Limited, Alexander Forbes, the Gauteng Provincial Government and the National Social Security Fund of Uganda.
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