Oracle Corp, the world`s largest enterprise software company, and Alcatel, the world`s fastest growing GSM/GPRS supplier, have announced their collaboration to develop wireless solutions to support field service products offered by mobile operators. The co-operation offers an integrated solution consisting of Oracle Mobile Field Service - part of the Oracle E-Business Suite - and telecommunications solutions, on a Hewlett-Packard server platform.
The solution is designed to enable a company`s workforce to receive the latest information about its customers and ensure that centralised data profiles are updated with the most recent information. For example, a technician who has received a request to visit a customer could use a mobile device to receive the customer`s profile and understand the customer`s IT systems. Once the technician has resolved the customer`s enquiry, the technician can then use the mobile device to close the service request and download the next request that has been assigned.
Oracle Mobile Field Service is one of Oracle`s key customer relationship management capabilities, and is an integral part of the Oracle E-Business Suite. Both companies believe this offering will have particular relevance to telecommunications operators whose business customers are looking to mobile enable their workforces.
This new solution is part of Alcatel 3G Reality Centre worldwide program. The 3G Reality Centre offers Alcatel and its partners, like Oracle and HP, a live and comprehensive end-to-end environment for the development, testing and certification of advanced mobile applications, in the field of 2.5G/GPRS and 3G/UMTS.
"A continuous wireless connection to the main customer database is a very powerful tool for engineers and other service personnel who spend most of their time out on customer calls," says Lars Wahlstr"om, Vice-President of Communications and Media for Oracle EMEA.
"Using this new integrated system from Oracle, Alcatel and HP, mobile service staff will be able to access customer and product data and update customer logs while out in the field, with no need to return to the office to synchronise data. They can spend more time attending to customers, who will see speedier and more informed service as a result."
The agreement reinforces Alcatel`s strong position in broadband access, with a clear market leadership already established in both ADSL and Lmwireless DS solutions.
"In particular, it will allow Alcatel to serve the needs of mobile operators wishing to complement their GSM/GPRS and UMTS service solutions with WLAN services for specific hot spots" comments Marc Rouanne, Chief Operating Officer of Alcatel`s Mobile Communications Group. "Visitors will touch the reality of this solution at the upcoming Cannes 3GSM World Congress."
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Oracle is the world`s largest enterprise software company. For more information about Oracle, visit http://www.oracle.com.
Alcatel
Alcatel provides end-to-end communications solutions, enabling carriers, service providers and enterprises to deliver content to any type of user, anywhere in the world. Leveraging its long-term leadership in telecommunications network equipment as well as its expertise in applications and network services, Alcatel enables its customers to focus on optimising their service offerings and revenue streams. With sales of EURO 16.5 billion in 2002, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: http://www.alcatel.com
Alcatel`s 3G Reality Centre
The 3G Reality Centre offers Alcatel and its partners, including local content and applications providers, a live and comprehensive end-to-end environment for the development and testing of advanced mobile applications and data services, in the field 3G/UMTS. Such centres are already operational in Kuala Lumpur, Lisbon, Malm"o (Sweden), Paris, Shanghai, Taipei and now also in Rijswijk (The Netherlands), Stuttgart (Germany), Vimercate (Italy), and by first quarter of 2003 in Australia, Japan and Korea.
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