Oracle allows integration

Oracle clients are now able to integrate data between Oracle PeopleSoft Enterprise 9 and Oracle Customer Hub, reports DM News.

Users of CRM software Oracle PeopleSoft will now be able to deploy Oracle Customer Hub's master data management (MDM) tools.

Available MDM capabilities include data quality management, data enrichment and customer mastering. All data between the two systems can be updated and synchronised in real-time.

Research & Markets now offers Datamonitor's new report: Contact centres in Argentina. The databook is a detailed information resource covering current and forecast contact centre market data, states Reuters.

The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE.

All market forecasts are from 2005 to 2010 inclusive and all agent position and technology spending data is segmented by size-band and vertical market.

Noble Systems/Amcat, a vendor of contact centre technology, has received a "Product of the Year Award" from Technology Marketing Corporation's Customer Inter@ction Solutions magazine for its Interactions product, says TMCnet.

Interactions provides flexibility, scalability and management control for contact centres, via a suite designed on an IP protocol with voice and data communications.

It uses a modular open architecture to allow contact centres to deploy a communications platform, with such functions as ACD, IVR, inbound call handling and predictive dialling without the need for a physical hardware connection.