Ovations strengthens ties with FileNet

As the sole agent for FileNet enterprise content management (ECM) solutions to the southern African market, business process management and business intelligence specialist Ovations is perfectly poised to firmly entrench FileNet`s position as a leader in Gartner`s Magic Quadrant for pure-play BPM products.

"Our strengths lie in our consulting, implementation and technical skills in the FileNet product suite, which is what differentiates us from the conventional `box-drop reseller`," says Ovations sales and marketing director George Smalberger.

"FileNet offers a powerful ECM platform on which to build, and incorporates technologies which we can stretch to their maximum potential to design innovative content management and workflow solutions for the industry. We use FileNet as a base product to build end-to-end solutions that literally transform a business into a highly productive and efficient working machine.

"Ovations` involvement begins by looking at the real business needs of the customer through our consulting division," he continues. "Once we can justify a technology investment and know we can achieve a definite return for the customer, we recommend the FileNet offering and implement. Our primary objective is to make the product work according to our initial plan of engagement, and our consultants ensure that each solution meets the customer`s exact requirements and places them at the top of their game."

Smalberger says Ovations is currently engaging with existing FileNet users to determine how it can better enable their historic FileNet investment and thus improve their economic returns going forward.

"We are also looking to appoint partners that boast strong skills in a specific niche market, yet understand ECM and BPM principles and have the relevant expertise to build a solution around the customer`s requirement. Ovations will remain the primary vendor in each project, however, and will ensure that FileNet receives due credibility in SA."

"FileNet has already expressed its commitment to continued investment in SA and plans to eventually establish a local presence in the country to consolidate and grow the South African market. Ovations is geared to play an integral role in these initiatives and intends to strengthen the future of FileNet in southern Africa by providing the existing client base as well as new customers with real financial return on their investments," Smalberger concludes.