PC-Ware has implemented its affordable 24/7 professional helpdesk with onsite support for Microsoft technology at a number of clients since November 2008.
The company has packaged this new offering with the name PC-Ware Professional Helpdesk. It allows customers to take out their own customised helpdesk support with professional onsite support provided by certified Microsoft technical resources.
As an additional service, and bundled in the agreement, PC-Ware will provide telephonic support for other popular vendors such as Autodesk, Adobe, Citrix, ca, McAfee, Novell/Suse, PGP, Utimaco, Symantec, Trend Micro and VMware.
Maurice Staal, Managing Director, explains: “The highly competitive support helpdesk helps to optimise the IT efficiency and maximises the benefits of our customers using Microsoft technology. The onsite services are included in the Microsoft helpdesk support and aims at problem resolution support such as technical issues encountered while using a Microsoft product. The helpdesk is designated to meet the most complex business support needs of our customers and giving them the power to choose the support options they require for their businesses.”
PC-Ware provides with its Microsoft helpdesk direct access to Microsoft service experts with timely problem solutions to minimise downtime and addresses problems before they occur. Another important task that PC-Ware sets is knowledge transfer in order to grow customers' staff IT skills. The onsite support is a co-operation of the PC-Ware 24/7 helpdesk and the award-winning strategic PC-Ware partners, such as I-Solve.
Staal adds: “What makes the helpdesk successful is that PC-Ware provides a dedicated technical account manager who is the central contact between each customer and the helpdesk. The technical account manager is the link between management and technicians and it is guaranteed that he looks after the customer interests and provides proactive services and optimal support for business critical customer processes. The other unique aspect is the combination with the telephonic support for 13 other popular vendor products, bundled in the helpdesk agreement, taking away a lot of pain from our customers.”
The PC-Ware Professional Helpdesk is positioned to assist customers who require professional support for their Microsoft products, but with agreements that can be customised to meet their budget.
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PC-Ware Information Technologies is one of the few Microsoft software licensing companies in South Africa offering a comprehensive core service portfolio, which covers licensing of standardised software, software management and proprietary software solutions, and now a highly competitive Professioanl Helpdesk with onsite support.
PC-Ware is the outright market leader in Europe within its core business of software licensing and licence management and growing its business very rapidly in South Africa.
Employing more than 1 400 people and serving around 85 000 customers, the company operates subsidiaries in South Africa, 25 European countries as well as in China, Russia and the US.
PC-Ware was granted European Large Account Reseller (ELAR) status for the whole of Europe, the Middle East and Africa (EMEA region) by Microsoft, one of the company's key business associates.
PC-Ware co-operates closely with a number of IT specialists, including Microsoft, Adobe, Citrix, Business Objects, VMware, Novell, Symantec, McAfee, Veritas, Computer Associates, Oracle, Attachmate, Borland.